IT Support Specialist

Fullpath • Full-time • Burlington, VT, US • $60,000 - $70,000 / year • 3d ago

Fullpath is an AI-first tech company in the automotive space with hubs across the US and Israel. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses. Our work happens in the fast lane as we work to bring AI and data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

We're looking for an experienced and enthusiastic IT Support Specialist to serve as the "front line" of technical support for our US team. This pivotal role requires a heavy focus on macOS devices and essential SaaS platforms like Google Workspace, Jamf, Okta, and Jira.

You will be responsible for maintaining end-user workstations, network integrity, and security, ensuring seamless IT function across the US. As the go-to technical resource, you'll balance day-to-day troubleshooting and ticket resolution with the implementation of scalable processes necessary to support Fullpath's rapid growth.

If you are a genuine "people person" with a passion for troubleshooting, automation, and continuous learning, we encourage you to apply!

This position is a hybrid role in either Teaneck, NJ or Burlington, VT reporting to the Manager of IT. Rare travel may be required to other company locations.

What you will be responsible for:

Serving as the primary point of contact for the US team, providing technical support via Jira Service Management, Slack, and in-person.
Troubleshooting hardware, macOS, networking, and core business applications.
Proactively managing the support request queue, ensuring clear documentation and timely ticket resolution.
Administering and maintaining core SaaS and infrastructure tools, including:
Google Workspace: User/group management, security configuration, and service health.
Jamf: macOS device management (MDM), policy deployment, and compliance monitoring.
Okta: IAM, SSO, and MFA support.
Jira: Ticket workflows, custom fields, and IT operations optimization.
Executing onboarding and offboarding processes, including device provisioning and access permissions.
Managing IT hardware inventory, replacements, and procurement logistics.
Maintaining accurate asset tracking and documentation for all company hardware and software.
Developing and maintaining internal IT documentation and training to enhance user self-sufficiency.
Analyzing recurring issues to recommend scalable process improvements.
Providing project-based or overflow support to international IT teams as needed.

Requirements:

2+ years of experience in a dedicated IT support or help desk role.
Proven ability to support macOS environments at a scale of ~100+ users (or similar).
Operational experience or strong familiarity with:
MDM tools (e.g., Jamf, Kandji, Intune, JumpCloud).
SSO/MFA services (e.g., Okta, Entra ID, JumpCloud).
Cloud mail/collaboration platforms (e.g., Google Workspace, Microsoft 365).
Ticketing systems such as Jira Service Management.
Strong understanding of end-user networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi configuration).
Exceptional interpersonal skills with empathy, patience, and the ability to communicate clearly with both technical and non-technical users.
Highly organized, proactive work style with the ability to manage and prioritize multiple tasks independently in a fast-paced environment.
High level of accountability and work ethics
Excellent English communication skills
Must be located in or near Teaneck, NJ / Burlington, VT
Must have valid driver’s license; ability to travel domestically by plane
Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

Why you should join us:

At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience. As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

Competitive compensation & comprehensive benefits—because your well-being matters
Flexible, family-friendly environment that supports work-life balance
Global team of innovators, collaborators, and go-getters who challenge and uplift one another
Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
Fast-paced startup culture with endless opportunities for learning, growth, and ownership
A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base starting salary: $60,000 - $70,000 depending on experience and other qualifications of the successful candidate.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match. Additionally, this role is eligible to participate in the Company's equity program.

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.