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Samaritan's Purse is seeking a Beneficiary Services Manager to join our team in North Wilkesboro, NC. You can be a part of a highly professional North American Disaster Relief team. In this role, you will manage a team that focuses on all aspects of North American Disaster Relief beneficiary selection, needs assessment, and requests for assistance from individuals. Come and use your gifts daily to advance the Gospel!
A day in the life of a Beneficiary Services Manager:
At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.
In the role of Beneficiary Services Manager, you will have the opportunity to:
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Maintain your personal relationship with Jesus Christ and be an effective witness for Him.
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Manage the case management process for North American Disaster Relief beneficiaries. This includes detailed investigation of candidates; based on need, eligibility, and other program criteria.
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Oversee caseloads for multiple North American Disaster Relief projects sites. Review and assess documents and process written proposals for each beneficiary to be sent to leadership for approval. Keep detailed files of each homeowners data and ensures beneficiary data is kept confidential and secure.
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Manage the beneficiary services team, of both full-time and on-call employees, that assists beneficiaries through the process for NADR short-term needs. Manage the staffing schedule as needed to account for surge support.
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Develop program guidelines and case work process as new programs are initiated. Ensure that all staff are well trained to serve beneficiaries well.
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Manage the development of the Case Management System to ensure that beneficiary data is securely stored and the system has needed functionality.
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Travel to field locations to assist with Case Management for Short-Term Needs Programs as needed.
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Manage the development and distribution of reports for the Beneficiary Service team for all NADR projects.
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All other duties as assigned
Check out why people love serving with Samaritans Purse:
https://bit.ly/2F8Nom5
Qualifications & Experience:
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Bachelors degree (B.A.) and three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience
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Intermediate technology skills
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Ability to analyze, organize, and prioritize work while meeting multiple deadlines
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Highly effective verbal and written communication skills
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Ability to adapt quickly to change
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Active listening and critical thinking skills
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Ability to identify with and understand another persons experience or point of view
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Thorough knowledge of conflict management and leadership principles
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Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
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Twelve credit hours of college-level Biblical Studies preferred, not required
Job Location: North Wilkesboro, NC
Type: Full-time
Language Requirement: Fluency in English. Bilingual in Spanish preferred
Benefits:
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Medical, prescription, dental & vision insurance
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Flexible Spending Account (FSA)
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Long-term and Short-term disability insurance
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Paid Family Medical Leave
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Term Life Insurance
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401(k) retirement savings plan
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10 paid holidays
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12 vacation/personal days
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10 sick days
Samaritan's Purse Mission Statement:
Samaritan's Purse is a nondenominational evangelical Christian organization providing spiritual and physical aid to hurting people around the world. Since 1970, Samaritan's Purse has helped meet needs of people who are victims of war, poverty, natural disasters, disease, and famine with the purpose of sharing God's love through His Son, Jesus Christ. The organization serves the Church worldwide to promote the Gospel of the Lord Jesus Christ.
Samaritan's Purse Statement of Faith:
- We believe the Bible to be the inspired, the only infallible, authoritative Word of God. (1 Thessalonians 2:13; 2 Timothy 3:15-17)
- We believe that there is one God, eternally existent in three persons: Father, Son, and Holy Spirit. (Matthew 28:19; John 10:30; Ephesians 4:4-6)
- We believe in the deity of the Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood on the cross, in His bodily resurrection, in His ascension to the right hand of the Father, and in His personal return in power and glory. (Matthew 1:23; John 1:1-4 and 1:29; Acts 1:11 and 2:22-24; Romans 8:34; 1 Corinthians 15:3-4; 2 Corinthians 5:21; Philippians 2:5-11; Hebrews 1:1-4 and 4:15)
- We believe that all men everywhere are lost and face the judgment of God, that Jesus Christ is the only way of salvation, and that for the salvation of lost and sinful man, repentance of sin and faith in Jesus Christ results in regeneration by the Holy Spirit. (Luke 24:46-47; John 14:6; Acts 4:12; Romans 3:23; 2 Corinthians 5:10-11; Ephesians 1:7 and 2:8-9; Titus 3:4-7)
- We believe in the present ministry of the Holy Spirit, whose indwelling enables the Christian to live a godly life. (John 3:5-8; Acts 1:8 and 4:31; Romans 8:9; 1 Corinthians 2:14; Galatians 5:16, 17, 18; Ephesians 6:12; Colossians 2:6-10)
- We believe in the resurrection of both the saved and the lost; the saved unto the resurrection of eternal life and the lost unto the resurrection of damnation and eternal punishment. (1 Corinthians 15:51-57; Revelation 20:11-15)
- We believe in the spiritual unity of believers in the Lord Jesus Christ and that all true believers are members of His body, the church. (1 Corinthians 12:12, 27; Ephesians 1:22-23)
- We believe that the ministry of evangelism and discipleship is a responsibility of all followers of Jesus Christ. (Matthew 28:18-20; Acts 1:8; Romans 10:9-15; 1 Peter 3:15)
- We believe Gods plan for human sexuality is to be expressed only within the context of marriage, that God created man and woman as unique biological persons made to complete each other. God instituted monogamous marriage between male and female as the foundation of the family and the basic structure of human society. For this reason, we believe that marriage is exclusively the union of one genetic male and one genetic female. (Genesis 2:24; Matthew 19:5-6; Mark 10:6-9; Romans 1:26-27; 1 Corinthians 6:9)
- We believe that we must dedicate ourselves to prayer, to the service of our Lord, to His authority over our lives, and to the ministry of evangelism. (Matthew 9:35-38; 22:37-39, and 28:18-20; Acts 1:8; Romans 10:9-15 and 12:20-21; Galatians 6:10; Colossians 2:6-10; 1 Peter 3:15)
- We believe that human life is sacred from conception to its natural end; and that we must have concern for the physical and spiritual needs of our fellowmen. (Psalm 139:13; Isaiah 49:1; Jeremiah 1:5; Matthew 22:37-39; Romans 12:20-21; Galatians 6:10)
