Company Background
Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions, provides industry expertise and consulting within the Public Sector for Digital Transformation.
Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.
Position Summary
The Disaster Recovery (DR) & Backup/Recovery Engineer designs, implements, operates, and continuously improves enterprise-grade backup, recovery, and disaster recovery capabilities aligned with NIST 800-53 (CP – Contingency Planning, IR – Incident Response, and IA/PL dependencies). This role is both technical and customer-facing, requiring strong executive presence, the ability to communicate risk and recovery posture clearly, and deep hands-on expertise across AWS and cloud-native DR strategies.
This role is critical to ensuring the resilience of Mi-Case’s Justice and Public Safety (JPS) SaaS platforms hosted primarily on AWS, supporting state, county, and federal government customers with high availability, regulatory, and continuity expectations.
Responsibilities
Disaster Recovery & Backup Strategy
- Design, implement, and maintain backup and recovery architectures for single-tenant and multi-tenant SaaS environments.
- Define and maintain RPO/RTO targets aligned to customer contracts, SLAs, and regulatory requirements.
- Architect multi-region DR strategies (warm standby, pilot light, backup-and-restore, active/passive).
- Ensure backup and DR strategies align with NIST 800-53 controls, including but not limited to CP-2, CP-4, CP-6, CP-7, CP-9, CP-10.
Cloud & Platform Operations
- Implement and manage backup solutions for:
- AWS RDS (Oracle, SQL Server)
- EC2 (EBS snapshots, AMIs)
- S3 (versioning, replication, lifecycle policies)
- DynamoDB, ECS, and other cloud-native services
- Evaluate and integrate third-party backup solutions where appropriate.
- Ensure encryption at rest and in-transit for all backup data.
Testing, Validation & Continuous Improvement
- Plan, execute, and document mock, simulated, and live backup and recovery tests across all supported platforms.
- Lead scheduled and ad-hoc recovery exercises, including tabletop simulations and technical failover tests.
- Validate backup integrity through restore testing (file-level, system-level, and application-level).
- Plan and execute annual and customer-requested DR tests, including full evidence collection.
- Analyze test results and drive remediation, automation, and optimization.
- Create, update, and maintain backup and recovery runbooks, playbooks, and standard operating procedures (SOPs).
- Ensure documentation remains current as environments, platforms, and architectures evolve.
Customer & Executive Engagement
- Serve as the primary DR and Backup subject matter expert for customers, auditors, and internal executives.
- Present DR posture, test results, and risk assessments to customer leadership, regulators, and internal executives.
- Support RFPs, RFIs, audits, and security assessments.
- Translate technical recovery strategies into business-impact language.
Security, Compliance & Governance
- Partner with Security, Compliance, and Engineering teams to align DR strategy with:
- NIST 800-53
- CJIS (where applicable)
- SOC 2 / ISO-aligned controls
- Support incident response activities related to data loss, outages, or recovery events.
- Ensure backup and DR configurations are codified using Infrastructure as Code (Terraform) where possible.
Qualifications
Experience
- 7+ years of experience in Disaster Recovery, Backup, or Business Continuity roles.
- Hands-on experience designing DR solutions in AWS and/or other major cloud providers (Azure, GCP).
- Experience supporting state, county, or federal government customers.
- Experience working in regulated environments (Justice & Public Safety strongly preferred).
Technical Skills
- Deep understanding of:
- Backup and recovery architectures
- Snapshot-based and replication-based recovery
- Cross-region and cross-account DR strategies
- Strong AWS expertise:
- EC2, EBS, RDS, S3, DynamoDB, IAM, CloudWatch
- Infrastructure as Code experience (Terraform preferred).
- Understanding of networking and security fundamentals (VPCs, VPNs, encryption, IAM).
Professional Skills
- Strong executive presence and ability to brief senior leadership.
- Excellent written and verbal communication skills.
- Ability to work directly with customers in high-stakes recovery and outage scenarios.
- Calm, methodical, and decisive under pressure.
Preferred Qualifications
- Experience in Justice and Public Safety (JPS) or Public Sector SaaS.
- Familiarity with:
- CJIS
- FedRAMP concepts
- SOC 2 or ISO 27001
- Experience supporting RFPs and customer audits.
- Experience with automation of DR testing and validation.
What Success Looks Like
- Backup and recovery processes are tested, documented, and repeatable.
- Recovery objectives (RPO/RTO) are consistently met and defensible.
- Customers and executives have confidence in Mi-Case’s recovery posture.
- DR tests are predictable, evidence-driven, and low-risk.
- Backup and recovery are treated as engineering disciplines, not reactive tasks.
Compensation : $120,000- $130,000 annually
