Full-Time

Remote

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Company Background

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions, provides industry expertise and consulting within the Public Sector for Digital Transformation.

Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.

Position Summary

The Disaster Recovery (DR) & Backup/Recovery Engineer designs, implements, operates, and continuously improves enterprise-grade backup, recovery, and disaster recovery capabilities aligned with NIST 800-53 (CP – Contingency Planning, IR – Incident Response, and IA/PL dependencies). This role is both technical and customer-facing, requiring strong executive presence, the ability to communicate risk and recovery posture clearly, and deep hands-on expertise across AWS and cloud-native DR strategies.

This role is critical to ensuring the resilience of Mi-Case’s Justice and Public Safety (JPS) SaaS platforms hosted primarily on AWS, supporting state, county, and federal government customers with high availability, regulatory, and continuity expectations.

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Responsibilities

Disaster Recovery & Backup Strategy

Design, implement, and maintain backup and recovery architectures for single-tenant and multi-tenant SaaS environments.
Define and maintain RPO/RTO targets aligned to customer contracts, SLAs, and regulatory requirements.
Architect multi-region DR strategies (warm standby, pilot light, backup-and-restore, active/passive).
Ensure backup and DR strategies align with NIST 800-53 controls, including but not limited to CP-2, CP-4, CP-6, CP-7, CP-9, CP-10.

Cloud & Platform Operations

Implement and manage backup solutions for:
AWS RDS (Oracle, SQL Server)
EC2 (EBS snapshots, AMIs)
S3 (versioning, replication, lifecycle policies)
DynamoDB, ECS, and other cloud-native services
Evaluate and integrate third-party backup solutions where appropriate.
Ensure encryption at rest and in-transit for all backup data.

Testing, Validation & Continuous Improvement

Plan, execute, and document mock, simulated, and live backup and recovery tests across all supported platforms.
Lead scheduled and ad-hoc recovery exercises, including tabletop simulations and technical failover tests.
Validate backup integrity through restore testing (file-level, system-level, and application-level).
Plan and execute annual and customer-requested DR tests, including full evidence collection.
Analyze test results and drive remediation, automation, and optimization.
Create, update, and maintain backup and recovery runbooks, playbooks, and standard operating procedures (SOPs).
Ensure documentation remains current as environments, platforms, and architectures evolve.

Customer & Executive Engagement

Serve as the primary DR and Backup subject matter expert for customers, auditors, and internal executives.
Present DR posture, test results, and risk assessments to customer leadership, regulators, and internal executives.
Support RFPs, RFIs, audits, and security assessments.
Translate technical recovery strategies into business-impact language.

Security, Compliance & Governance

Partner with Security, Compliance, and Engineering teams to align DR strategy with:
NIST 800-53
CJIS (where applicable)
SOC 2 / ISO-aligned controls
Support incident response activities related to data loss, outages, or recovery events.
Ensure backup and DR configurations are codified using Infrastructure as Code (Terraform) where possible.

Qualifications

Experience

7+ years of experience in Disaster Recovery, Backup, or Business Continuity roles.
Hands-on experience designing DR solutions in AWS and/or other major cloud providers (Azure, GCP).
Experience supporting state, county, or federal government customers.
Experience working in regulated environments (Justice & Public Safety strongly preferred).

Technical Skills

Deep understanding of:
Backup and recovery architectures
Snapshot-based and replication-based recovery
Cross-region and cross-account DR strategies
Strong AWS expertise:
EC2, EBS, RDS, S3, DynamoDB, IAM, CloudWatch
Infrastructure as Code experience (Terraform preferred).
Understanding of networking and security fundamentals (VPCs, VPNs, encryption, IAM).

Professional Skills

Strong executive presence and ability to brief senior leadership.
Excellent written and verbal communication skills.
Ability to work directly with customers in high-stakes recovery and outage scenarios.
Calm, methodical, and decisive under pressure.

Preferred Qualifications

Experience in Justice and Public Safety (JPS) or Public Sector SaaS.
Familiarity with:
CJIS
FedRAMP concepts
SOC 2 or ISO 27001
Experience supporting RFPs and customer audits.
Experience with automation of DR testing and validation.

What Success Looks Like

Backup and recovery processes are tested, documented, and repeatable.
Recovery objectives (RPO/RTO) are consistently met and defensible.
Customers and executives have confidence in Mi-Case’s recovery posture.
DR tests are predictable, evidence-driven, and low-risk.
Backup and recovery are treated as engineering disciplines, not reactive tasks.

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Compensation : $120,000- $130,000 annually

Apply by sending your resume to careers@mi-case.com. Please note which position you are applying for in your email.

Mi-Case

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