Overview
The Director of Operations oversees the Housekeeping and Maintenance departments to ensure the hotel operates safely, efficiently, and to the highest cleanliness and service standards. This role drives guest satisfaction, supports departmental training (including IT needs), and ensures the property remains well maintained and fully functional.
The ideal candidate demonstrates strong leadership, sound judgment, professionalism, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Oversee daily operations of Housekeeping and Maintenance
- Conduct regular inspections of guest rooms, public areas, and facilities
- Develop and manage preventive maintenance programs
- Coordinate repairs and building system upkeep (plumbing, electrical, HVAC, carpentry, locks, PTAC units, etc.)
- Maintain vendor relationships and manage service contracts
- Ensure proper inventory levels and equipment functionality
- Create, implement, and maintain SOPs and training programs
- Monitor safety compliance, chemical handling, and OSHA standards
- Oversee pool operations and certifications (if applicable)
- Manage departmental budgets, payroll, and scheduling
- Recruit, train, coach, and evaluate team members
- Address guest and employee concerns professionally and promptly
- Maintain accurate documentation (attendance, performance, incidents)
- Assume hotel leadership responsibilities in the absence of the General Manager
Safety & Compliance
- Provide department-specific safety training
- Enforce workplace safety policies and procedures
- Promote a culture of safety and risk awareness
- Ensure compliance with employment eligibility and company policies
Required Skills
- Strong leadership and team development abilities
- Excellent customer service and communication skills
- Effective problem-solving and decision-making skills
- Organizational and time management proficiency
- Technical knowledge of building systems and maintenance practices
- Proficiency with computers and hotel systems
Qualifications
- 5+ years of guest service experience (hotel preferred)
- Minimum 2 years supervisory experience in maintenance or related trade
- Experience managing teams and budgets
- Technical expertise in building systems (HVAC, plumbing, electrical, etc.)
- Bilingual Spanish and Aquatic Certification preferred
- Associate’s degree or equivalent experience
Work Environment
Flexible schedule required, including nights and weekends. Position involves walking, standing, lifting (up to 50 lbs.), and hands-on maintenance work. Reasonable accommodations may be provided.
