Overview

The Director of Operations oversees the Housekeeping and Maintenance departments to ensure the hotel operates safely, efficiently, and to the highest cleanliness and service standards. This role drives guest satisfaction, supports departmental training (including IT needs), and ensures the property remains well maintained and fully functional.

The ideal candidate demonstrates strong leadership, sound judgment, professionalism, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Oversee daily operations of Housekeeping and Maintenance
Conduct regular inspections of guest rooms, public areas, and facilities
Develop and manage preventive maintenance programs
Coordinate repairs and building system upkeep (plumbing, electrical, HVAC, carpentry, locks, PTAC units, etc.)
Maintain vendor relationships and manage service contracts
Ensure proper inventory levels and equipment functionality
Create, implement, and maintain SOPs and training programs
Monitor safety compliance, chemical handling, and OSHA standards
Oversee pool operations and certifications (if applicable)
Manage departmental budgets, payroll, and scheduling
Recruit, train, coach, and evaluate team members
Address guest and employee concerns professionally and promptly
Maintain accurate documentation (attendance, performance, incidents)
Assume hotel leadership responsibilities in the absence of the General Manager

Safety & Compliance

Provide department-specific safety training
Enforce workplace safety policies and procedures
Promote a culture of safety and risk awareness
Ensure compliance with employment eligibility and company policies

Required Skills

Strong leadership and team development abilities
Excellent customer service and communication skills
Effective problem-solving and decision-making skills
Organizational and time management proficiency
Technical knowledge of building systems and maintenance practices
Proficiency with computers and hotel systems

Qualifications

5+ years of guest service experience (hotel preferred)
Minimum 2 years supervisory experience in maintenance or related trade
Experience managing teams and budgets
Technical expertise in building systems (HVAC, plumbing, electrical, etc.)
Bilingual Spanish and Aquatic Certification preferred
Associate’s degree or equivalent experience

Work Environment

Flexible schedule required, including nights and weekends. Position involves walking, standing, lifting (up to 50 lbs.), and hands-on maintenance work. Reasonable accommodations may be provided.

MECCA Hospitality Recruitment

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Director of Operations