Salary is 75k to 120k + bonus We are seeking an experienced IT Support Specialist to provide technical assistance across end-user systems, applications, and core infrastructure. The ideal candidate will have strong knowledge of Windows environments, Office 365 administration, and foundational networking concepts. This role involves troubleshooting hardware/software issues, supporting daily operations, and ensuring high availability of IT services. Experience in financial services is a strong plus.
Responsibilities:
-
Provide Tier 1–2 support for Windows desktops, laptops, peripherals, and mobile devices.
-
Install, configure, and maintain Windows OS, O365 applications, and approved software tools.
-
Manage user accounts, access permissions, and security policies within Microsoft 365 and Active Directory.
-
Troubleshoot email, Teams, SharePoint, and OneDrive issues.
-
Support basic networking tasks including IP addressing, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.
-
Monitor and respond to support tickets, documenting resolutions and following escalation procedures when needed.
-
Assist with workstation imaging, patching, updates, and inventory tracking.
-
Work with vendors and internal teams to resolve hardware, software, and network issues.
-
Ensure adherence to IT security best practices and company policies.
-
Provide excellent customer service and support to end users across the organization.
Qualifications:
-
2–4+ years of IT support or help desk experience.
-
Strong hands-on experience with Windows 10/11 and Microsoft 365.
-
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
-
Familiarity with Active Directory, Intune, or other device management tools is a plus.
-
Ability to diagnose hardware and software issues efficiently.
-
Strong communication, customer service, and problem-solving skills.
-
Experience in financial services environments is highly desirable.
-
CompTIA A+, Network+, or Microsoft certifications preferred but not required.
