Operations Coordinator
The candidate will be fully responsible for management of top retail accounts from order entry to invoice. This person should be knowledgeable in general order processing, Routing and Bill of lading requirements. This team member will be responsible to communicate with OPS, Customer Service, Import, 3PL warehouses daily, keeping everyone up to date with current order status to ensure timely delivery to our customers. These duties include but not limited to; management of incoming orders allocations, inventory accuracy, and general inquiries.
Responsibilities:
" Enter orders into ERP system
" Manage, track, and release all open orders for your assigned accounts to ensure timely shipping from our warehouse to customer
" Identify and resolve any issues in a timely manner, including price, terms and quantity discrepancies and communicate issues to CS team to resolve
" Maintain, follow, and implement customer's routing requirement
" Work with 3PL's to prepare & process shipping documents following customer's requirements: sales orders, vas requirements (i.e., Price tickets), packing lists, BOL, shipping labels.
" Review 3PL Open order reports containing total shipments and open order status
" Serve as the main point of contact for all customer service-related questions for your accounts
Qualifications:
" Previous experience in distribution and operations. (2+ years)
" Strong Microsoft Excel (VLOOKUP), Microsoft Word and Microsoft Outlook skills
" Experience with EDI is a +
" Experience with Ecom ops is a +
" Able to work independently as part of team
" Ability to prioritize and multitask
" Positive and professional demeanor
" Excellent written and verbal communication skills
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
" 401(k)
" 401(k) matching
" Dental insurance
" Health insurance
" Paid time off
" Vision insurance
Work Location: In person
