IT Support Engineer

Wix • Full-time • Cedar Rapids, IA, US • 3w ago

Job Description

As an IT Support Engineer, you will provide hands-on technical support to Wix employees worldwide. You’ll manage and resolve hardware and software issues, maintain equipment inventory, and help onboard new team members, ensuring our IT infrastructure runs smoothly and securely. In this role, you will:

Give users timely and efficient desktop and local infrastructure support across the organization
Provide professional IT support to our employees remotely across different locations & time zones
Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs
Identify opportunities to reduce service requests through better user training and/or documentation
Manage equipment inventory from evaluation and purchasing to maintenance and depreciation
Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process
Work with auditors to ensure that procurement procedures are being followed
Manage the onboarding & offboarding process, including for remote workers
Manage and maintain A/V equipment
Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux)

Schedule & Workspace

Shift Hours: 10:00 AM – 7:00 PM CST
Work Arrangement: Hybrid (4 days onsite / 1 day remote)
Availability: Full flexibility is required from Monday through Sunday.
Note: All shift schedules and locations are subject to change based on business needs

Qualifications

An IT professional with 1-2 years hands-on experience in IT Support and/or Administration
Broad experience in IT delivery at growing companies
Experience in a multi-OS environment (MacOS, Windows)
Excellent diagnostic and problem-solving skills
Excellent communication and interpersonal skills
Outstanding organizational and time management skills and a passion for IT service improvement
Proven ability to provide proactive customer service with strong attention to detail
Experienced with Active Directory/GSuite environments
Experience supporting Audio conference room technologies
Additional experience with tools and systems like Azure, Meraki, Zoom, Jira, Intune, Jamf, and Slack
Availability for participating in a monthly on-call IT Support rotation is mandatory

Additional Information

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.