Project Manager – Managed Services in the USA or Canada

Cloud for Good • Remote • 3w ago

Cloud for Good is seeking experienced technology professionals to lead Salesforce.com Managed Services projects with nonprofit organizations and higher education institutions. Successful candidates will be highly experienced in Salesforce solutions and ideally have nonprofit or higher education industry experience.

To be successful on client projects, Project Manager will have strong project and time management and collaboration in a team environment. Salesforce knowledge across a variety of Clouds and/or functionalities, as well as one or more demonstrated areas of expertise is an additional benefit. Because most of the work of the Project Manager is client-facing, communication skills and a genuine interest in helping people are very important. The ability to collaborate with peers and clients while building consensus is also critical for success. Managed Services Project Managers will work with varied client team members including client leadership. Experience in developing and maintaining long term client relationships is essential.

Location: Virtual: Home-based office in the US or Canada

Work Authorization: Citizens or Permanent Residents of USA or Canada. Cannot provide Visa sponsorship.

Qualifications and Education Requirements

Strong consulting skills, including project and time management, communication, and teamwork/collaboration
Scrum certification, PMP or relevant experience, is preferred
Agile methodology experience preferred
Proven track record of continuously improving organizations or project teams and long-term client relationships
Functional: Demonstrated success in leading large enterprise projects
Declarative: Demonstrated success in designing and configuring complex solutions
Salesforce and/or CRM knowledge
Understanding of common business processes for nonprofits, such as major gift processing, moves management, and volunteer hour tracking.
Understanding of common business processes for higher education, such as executive education program management, student retention, recruitment and admissions, and advancement
Skills/knowledge in a few functional, declarative, or technical areas
Bachelor’s degree in a related field or equivalent education/experience required

Key Skills

Strong project management skills
Strong time management skills
Strong written and verbal communication skills
Intellectual curiosity
Passion for continuous learning
Presentation skills

Main Responsibilities

Lead and participate in multiple Managed Services projects
Serve as first escalation point for clients
Provide internal and external status updates
Manage budget and scope
Facilitate internal and external meetings
Report on project status to internal leadership
Monitor and mitigate project risks through project schedules and client communication
Optimize non-billable time for continued professional development and contributions to CFG
Provide feedback to CFG leadership on how the company can improve
Show a commitment to customer satisfaction
Deliver project assignments on time and within budget
Perpetually contribute to the betterment of Cloud for Good

Working Successfully at CFG

Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner.

Travel Requirements
- All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 20% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.
Work Environment
- Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).
Client Time Zone Alignment
- As a team member, you may be required to adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.

Disclaimers

Equal Employment Opportunity
- At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
- Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment.
- Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we’re here to assist you.
Use of AI in Interviewing
- At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process.
- Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
- We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview.

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