【Job Details】
- Job Title: Head of Last Mile
- Location: Fontana, CA
- Annual Salary: $110,000 - $140,000 USD + Annual Performance Bonus
Job Summary:
The Head of Last Mile will be responsible for strategically leading and optimizing all aspects of JD Logistics US's last-mile delivery operations. This role focuses on enhancing efficiency, reducing costs, and ensuring exceptional customer delivery experiences across the United States.
Job Responsibilities:
- Develop and execute comprehensive last-mile strategies that align with JD Logistics US's overall business objectives, including network design, technology adoption, and operational best practices.
- Oversee and manage the end-to-end last-mile delivery process, from sortation and dispatch to final customer delivery, ensuring high service levels and operational excellence.
- Lead, mentor, and develop a high-performing team of last-mile professionals, fostering a culture of continuous improvement, accountability, and customer centricity.
- Identify, evaluate, and implement innovative technologies and solutions to optimize routing, tracking, fleet management, and delivery efficiency.
- Establish and monitor key performance indicators (KPIs) for last-mile operations, including on-time delivery, cost per delivery, customer satisfaction, and driver productivity, taking corrective actions as needed.
- Manage budgets and financial performance for the last-mile division, identifying opportunities for cost savings and revenue generation.
- Collaborate closely with internal stakeholders, including operations, sales, IT, and customer service teams, to ensure seamless integration and alignment of last-mile activities.
- Negotiate and manage relationships with external partners, including carriers, technology providers, and logistics service providers.
- Ensure compliance with all relevant transportation regulations, safety standards, and company policies.
- Analyze market trends, competitive landscape, and customer feedback to continually adapt and improve last-mile services.
Job Qualifications:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
- Minimum of 10-12 years of progressive experience in logistics and supply chain management, with at least 5 years specifically focused on last-mile delivery operations at a senior leadership level.
- Proven track record of successfully managing large-scale last-mile networks, including fleet management, route optimization, and delivery technology implementation.
- Deep understanding of the e-commerce logistics landscape and customer expectations for last-mile delivery.
- Strong analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions.
- Exceptional leadership and team management skills, with the ability to inspire and motivate a diverse workforce.
- Excellent communication, negotiation, and interpersonal skills, capable of building strong relationships with internal and external stakeholders.
- Proficiency in logistics software, route optimization tools, and general business applications.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Willingness to travel as required.
What We Offer:
- The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.
- A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.
- A competitive salary and benefits package, including health insurance, and performance bonuses.
JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
【About JD.com】
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
【Our Global Business】
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
【International Logistics】
JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.
