Department
OPS ITS - Data Center Services
About The Department
ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to support the mission of the University. We support and enable faculty research and teaching with the effective use of technology. We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible. We identify, manage, and mitigate the technology risks of the University.
Job Summary
The Manager, Microsoft and Cloud Infrastructure leads a team of engineers responsible for the architecture, operation, and modernization of Microsoft-based and hybrid cloud environments. This role oversees Windows Server infrastructure, Microsoft 365 (A3 Suite, Exchange, Teams, OneDrive, SharePoint), System Center (SCOM/SCCM), PowerShell automation, and Azure, AWS, and Google Cloud Platform. This position combines hands-on technical expertise with strategic leadership, guiding the evolution of on-premises and cloud services, improving automation, strengthening security, and aligning technology with University goals.
Responsibilities
- Leads and mentors a team of systems engineers managing Microsoft datacenter and hybrid-cloud infrastructure.
- Develops and executes modernization strategies for Windows Server, M365, Azure, AWS and Google cloud services.
- Collaborates with Identity and Access Management Team regarding administration of Active Directory, Entra ID, and hybrid identity synchronization (AD Connect).
- Ensures reliability and performance of Microsoft 365 services, including Exchange, Teams, One Drive and SharePoint Online.
- Directs operations and lifecycle management for SCCM, SCOM, and PowerShell automation frameworks.
- Partners with Information Security, Networking, and Application teams to maintain secure, compliant configurations.
- Coordinates monitoring, patching, incident response, and system maintenance across on-prem and cloud environments.
- Manages budgets, vendor relationships, and service-level agreements.
- Collaborates with ITS leadership to define metrics, reporting, and service improvement initiatives.
- Researches and evaluates emerging Microsoft and cloud technologies; leads proof-of-concept initiatives.
- Supports the University’s academic and administrative missions by maintaining high service availability and customer satisfaction.
- Manages a single team's progress by maintaining accurate and up-to-date logs, ensures that all projects have the necessary management oversight and approvals for successful completion.
- Manages the creation of standards and procedures to maintain production servers that run the operating system. Manages the installation, configuration, and maintenance of operating systems and utility software.
- Performs other related work as needed.
Education
Minimum Qualifications
Minimum requirements include a college or university degree in related field.
Work Experience
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Certifications
Preferred Qualifications
Technical Skills Or Knowledge
- Extensive experience with Microsoft technologies (Windows Server, Active Directory, Exchange, Office 365, Azure).
- Strong understanding of cloud platforms, especially Microsoft Azure (IaaS, PaaS, SaaS).
- Knowledge of automation, scripting (PowerShell), system integration, and virtualization technologies (Hyper-V, VMware).
- Hands-on experience with cloud migration, performance optimization, backup and disaster recovery solutions.
- Proficiency in monitoring, security, and compliance practices within cloud environments.
- Familiarity with networking concepts, including VPNs, firewalls, and multi-site connectivity.
- Advanced PowerShell scripting and automation proficiency.
Preferred Competencies
- Strong technical leadership and mentoring skills
- Knowledge of modern security and compliance frameworks.
- Strategic thinker able to translate goals into actionable plans.
- Excellent communication and collaboration skills across technical and non-technical teams.
- Work effectively in a hybrid on-prem/cloud ecosystem.
- Demonstrated ability to lead, mentor, and develop technical teams.
- Strong project management skills, delivering complex cloud and infrastructure solutions on time and within budget.
- Excellent verbal and written communication skills; present technical concepts to non-technical stakeholders.
- Proven track record of collaborating across departments to deliver business-driven technology solutions.
Application Documents
- Resume/CV (required)
- Cover Letter (required)
- References Contact Information (3)(required)
When applying, the document(s)
MUST be uploaded via the
My Experience page, in the section titled
Application Documents of the application.
Job Family
Information Technology
Role Impact
People Manager
Scheduled Weekly Hours
37.5
Drug Test Required
No
Health Screen Required
No
Motor Vehicle Record Inquiry Required
No
Pay Rate Type
Salary
FLSA Status
Exempt
Pay Range
$132,000.00 - $145,000.00
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
