Shipping Manager

The Manufacturers' Association • Full-time • Manheim, PA, US • 7h ago

Ready to Join a Team Where Every Day Brings Something New?

Do you thrive in a high-energy, fast-paced environment where leading/managing employees and problem-solving are part of the fun? If you're looking for a dynamic role where your skills make a real impact, PCI Auctions wants to hear from you!

We’re on the hunt for a reliable, detail-oriented Office Operations Manager to become an essential part of our growing team. In this role, you’ll be leading the front office staff of four, playing an integral role in ensuring our customers are taken care of.

The ideal candidate is an impactful manager, thrives in organized chaos, is a strategic leader and loves turning challenges into opportunities. If you're passionate about leading a staff, teaching top notch customer service and `being part of a company on the move—this could be your perfect fit!

Candidates must possess prior supervisory/managerial experience in an office environment over people.

Responsibilities & Duties

Follows/participates in EOS strategies
Participates and contributes to all functions of the Leadership Team
Continuously delegates appropriate tasks to team members
Creates a healthy and motivating work environment and atmosphere
Maintains a positive attitude in front of staff
Utilizes EOS strategies to support Leadership Team initiatives
Contributes to the refinement of the company's long-term vision
Oversees the safeguarding of shipping operations and contents by establishing and monitoring security and safety procedures and protocols including enforcement of steel toe and safety glasses policy
Ensures the completion of freight shipments by overseeing the processing and loading of orders. (verifying: BOLs, correct pallets being loaded, paperwork being handled correctly)
Maintains an organized & clean work environment in Shipping City (inside and out), pallet area (finished and unfinished), main warehouse dumpster area and outfield
Responsible for the maintenance of the main warehouse fenceline (weeding, etc.)
Recognizes employees with verbal “ataboys” as necessary with minimum frequency of every 2 weeks
Enforces PCI policies & procedures
Accountable for the proper opening of the warehouse
Oversees the preparation of shipping orders and staging shipments as needed - delegate to Shipping Specialist as needed
Oversees shipping camera and pics including transfer of pics to computer and regularly audits process and orders - delegate to Shipping Specialist as needed
Reviews paperwork and photos from pallet and box shipping orders and signs off on them - delegate to Shipping Specialist as needed
Executes pickup day; coordinates employees to handle pickup versus shipping on those days; oversees the prepping and shutting down of bays for pickup day
Assists with the execution of on-site pickup days, transport days and staging of transported items at warehouse
Keeps everyone moving and redistributes workforce when there are too many assigned to one task
Delegates warehouse previews as needed
Maintains forklifts with preventative maintenance and arranging for repairs as needed
Assists in maintenance of facilities and assets by accomplishing necessary maintenance, repairs and upgrades
Monitors and reorders shipping supplies as necessary from eBay (through owner), Phoenix and Uline
Fills in for Warehouse Manager when needed
Coordinates schedule regarding lateness and call offs with direct reports
Handles Quarterly Conversations with direct reports
Maintains shipping staff results by retraining, coaching, monitoring, and appraising task results
Completes the training and auditing as it relates to shipping
Maintains high customer service expectations among team members; monitor results with customers to ensure performance is meeting expectations; correct/improve performance gaps and/or issues, co-handles any customer issue and follows proper procedures for lost and damaged items
Assesses business conditions, evaluates emerging business needs (e.g., seasonality, promotion events) and takes action to address opportunities to improve service, reduce costs and/or generate incremental revenue to enhance operational results across the distribution system as it relates to the warehouse and jobs
Informs/recommends any personnel suggestions, issues, etc. to the Integrator
Handles the execution of special projects needed at the warehouse
Contributes to all ops functions as needed
Contributes to team effort by accomplishing related tasks and taking on additional tasks as needed
Ensures adequate and complete coverage for time sensitive tasks when out of the office

To succeed in this position, you must possess the following values:

Hardworking – we work hard but still have fun and you’re not afraid to roll up your sleeves to get the job done
Adaptable – our work environment is never dull, you’re comfortable with each day bringing new tasks and challenges
Understand the Why – you are curious and ask questions so you can learn more and always understand the “why” behind why we do things the way we do
Thick-Skinned - you embrace challenges and attack them head on

Perks