IT Help Desk Technician

Smoker & Company LLC • Contract • Leola, PA, US • 1m ago

We are looking for an IT Technician to oversee our company's computer hardware, software, and associated networks. The IT Technician responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and clearing all service tickets that require on-site support within the allocated SLA.

You need to have experience with IT performance management, network administration, and system security. You will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you're also familiar with data protection regulations and can juggle multiple projects, we'd like to meet you.

Requirements

Responsibilities

Maintain and optimize local company networks and servers (including our branched-out companies) by being the point person with our Managed Service Provider
Maintain custody records of all company provided IT hardware
Be responsible for devices both on and off premise.
Oversee data backup and system security operations (e.g., user authorization, firewalls)
Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity.
Ensure data is handled, and transfer QB Files from Clients to team members.
Provide support and guidance to stakeholders via a help desk
Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers)
Maintain application updates like: UltraTax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR).

Requirements