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Job Title: Operations Engineer I
Location: Dallas–Fort Worth (DFW), TX (Near Irving)
Work Arrangement: Onsite, 5 days per week (Command Center)
Employment Type: 6-Month Contract-to-Hire
Job Summary
The CORE – Operations Engineer I provides first-level operational and engineering support for critical IT systems and services. This role blends foundational software engineering practices with operational responsibilities to help ensure system reliability, scalability, and performance. The Operations Engineer I focuses on monitoring and triaging alerts, resolving Tier I incidents, automating repetitive tasks, and contributing to code-based solutions that improve uptime and service quality in a fast-paced, command-center environment.
Key Responsibilities
- Respond to and resolve Tier I reliability and operations alerts for infrastructure and application services, escalating complex issues to senior engineers as needed.
- Monitor system health and performance, assisting in maintaining observability platforms such as Prometheus, Grafana, and ELK.
- Develop and maintain automation scripts using tools such as Python, PowerShell, or Bash to reduce manual operational effort.
- Assist with Infrastructure-as-Code deployments using tools such as Terraform or Ansible under guidance from senior engineers.
- Collaborate with development, operations, and reliability teams to troubleshoot incidents and identify opportunities for system and process improvements.
- Document runbooks, incident resolutions, standard operating procedures, and automation workflows in accordance with organizational standards.
- Participate in post-incident reviews and contribute to root cause analysis and reliability engineering recommendations.
- Follow established IT governance frameworks, including COBIT and ITIL, while adhering to security, risk, and compliance requirements.
Required Skills & Experience
- At least 21 years of age with authorization to work in the United States.
- Associate or Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 1–2 years of experience in IT operations, systems support, or entry-level software engineering roles.
- Familiarity with Linux and Windows system administration and basic networking concepts.
- Basic programming or scripting experience using Python, Bash, or PowerShell.
- Understanding of monitoring tools, alerting systems, and log aggregation platforms.
- Knowledge of ITIL processes, incident management, and operational support workflows.
- Strong communication, documentation, and problem-solving skills.
- Ability to work in a fast-paced, 24x7 operational environment and escalate issues appropriately.
Other Requirements
• Non-remote - Work from Command Center
• On‑call participation for major releases and platform SEVs; ability to lead real‑time incident bridges.
• Occasional travel or on‑site visits (e.g., data center/lab or office) for deployments, audits, or drills.
About Presidio
Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.
Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.
For more information visit: http://presidio.com
