Senior Operations Manager

Troscriptions • Full-time • Chicago, IL, US • $98,000 - $120,000 / year • 1w ago

Troscriptions® is a cutting-edge health and wellness company dedicated to helping people optimize their physiology through precision-dosed, physician-formulated products designed to support cognitive performance, stress resilience, sleep quality, mitochondrial function, and overall well-being. We sit at the intersection of science and execution. Rooted in science and led by a world-class clinical and entrepreneurial team, Troscriptions integrates scientific rigor with a mission-driven culture—serving as the primary funder of Health Optimization Medicine and Practice (homehope.org), the nonprofit that educates physicians and practitioners worldwide on the foundational principles of health optimization. Together, we are democratizing access to practical, high-impact tools and frameworks that empower individuals to perform, feel, and live better.

Our culture is built on five values: Curiosity. Communication. Non-reciprocal altruism. Agility. Conscientiousness. If these words feel like oxygen to you — keep reading.

The Role:

This is not a clipboard-and-checklist operations role. This is the nerve center of the business.
As Senior Operations Manager, you’ll operate inside the engine room—building the systems, structure, and operating rhythm that allow the company to scale without friction. You will bring order to complexity, translate ambition into execution, and ensure the business runs smoothly across teams, partners, and geographies.

You’ll operationalize a rapidly growing international organization, own cross-functional KPIs, manage supply chain and vendor relationships, and ensure that execution consistently matches strategy.

Initially, you will lead Philippines-based Operations and Customer Service teams, with a clear mandate to hire, develop, and scale additional operational talent within your first few months.
Success is measured simply: The business runs smoother, faster, and cleaner—and the CEO is free to focus on building the future.

Compensation: $98,000–$120,000 (commensurate with experience)

Benefits:

Health insurance — medical, dental, vision
401(k)
Free access to the international Health Optimization Medicine and Practice practitioner curriculum
Mission-driven, fast-growth environment with opportunity to build and expand into Operations or Chief-of-Staff-level work over time
Additional wellness perks

Schedule: Full-Time Hybrid — 3 days/week in-office, up to 5 days when needed

Location: Chicago, IL (The Loop)

What You’ll Own:

Systems, SOPs & Accountability
You’ll design the operating backbone of the company.

Architect and scale operational systems, including SOPs, dashboards, workflows, and organizational structure
Design, implement, and enforce KPI tracking across all departments
Establish and maintain operational cadence: daily standups, weekly reviews, and leadership scorecards
Transform ambiguity into clear, documented, repeatable, and scalable processes

Execution & Team Leadership
You’ll lead with clarity, momentum, and high standards.

Own day-to-day leadership of Philippines-based Operations and Customer Service teams
Hire, onboard, and develop team members to support rapid growth
Set clear expectations and hold teams accountable without bureaucracy or noise

Supply Chain, Quality Assurance & Vendor Command
This is true ownership—not support.

Manage and direct manufacturers, packaging vendors, and logistics partners
Plan and coordinate production runs to ensure inventory is available exactly when and where it’s needed
Oversee COAs, product documentation, QA checkpoints, and compliance workflows
Ensure critical, high-stakes details are executed flawlessly—every time

Company Operations
You’ll drive execution across the broader business ecosystem.

Operationalize and execute special projects across the Smarter Not Harder, Inc. portfolio
Take full ownership of operational initiatives from strategy through execution—no handholding
Build internal communication systems and cross-functional coordination that work

Who You Are:

You think in systems and proactively build them—long before anyone asks
You communicate with clarity and confidence: concise, direct, and effective
You thrive on structure and bring order to fast-moving, complex environments
You enjoy navigating complexity and have a natural ability to simplify without losing rigor
You can challenge ideas respectfully, using data and logic—not ego
You bring humanity to high-performance teams: grounded, resilient, and able to maintain perspective under pressure

Required Skills:

5+ years of experience in operations, supply chain, or a similarly cross-functional execution role
Demonstrated success in building operational systems and scaling organizational infrastructure
Hands-on experience owning vendor, manufacturer, or strategic partner relationships
Strong people leadership skills, with the ability to drive accountability without unnecessary friction
Proven ability to operate in ambiguity and rapidly create clarity and direction
Exceptional discretion, judgment, and integrity—non-negotiable

Bonus Points:

Experience in startups or high-growth CPG and/or wellness brands
Familiarity with tools such as HubSpot, Google Workspace, Jira, Notion, or KPI/operational dashboards
Genuine interest in health optimization, human performance, or life sciences

We look forward to receiving your resume!