Position Title:
Director of IT Operations
Reporting To:
Chief Strategy Officer
Location:
Remote
The Company:
Premier Dentist Partners
Company Overview
Premier Dentist Partners is a Dental Support Organization (DSO) that assists dental practices with non-clinical challenges and provides industry proven business support services. Our affiliated dentists live a higher quality lifestyle with more time focused on patients and less on administrative burden.
Our mission is to improve the lives of our dentists, staff and patients by providing leading non-clinical business support services in a collaborative environment. As part of our commitment, we help our affiliated dentists to collectively achieve attractive business economies of scale resulting in improved efficiency and profitability while lowering operational risks.
Our experienced Support Center team assists dentists with management of non-clinical staffing and human resources, finance and payroll administration, marketing, payor relations, supplies and capital equipment procurement, as well as information systems. With experience and dedicated support from professional management, dental offices are free to focus their attention on providing patient care.
Premier Dentist Partners offers practice owners an alternative to the traditional practice transition model. Our affiliation program offers practice owners the opportunity to partner with a highly collaborative and experienced
Job Summary
Premier Dentist Partners is seeking an experienced
Director of IT Operations to establish and maintain consistent, reliable technology standards across our growing network of offices. This role will oversee daily IT operations, helpdesk management, and vendor performance to ensure all systems are stable, secure, and efficient. The Director of IT Operations will also build and manage a clear, structured process for how offices flag technical issues—owning the intake, triage, escalation path, and resolution workflow to ensure fast, predictable support.
This leader will be responsible for the implementation and optimization of project management software and other core technology platforms, strengthening network reliability, and developing standardized processes for incident response, cybersecurity, data management, and proactive system monitoring.
The ideal candidate will combine technical expertise with strong leadership, communication, and organizational skills to ensure seamless technology integration and support across both field offices and the Support Center.
Job Responsibilities
- Oversee all IT operations across PDP offices, ensuring consistent system performance and minimal disruption to clinical and administrative functions.
- Manage and hold accountable all external technology vendors, including helpdesk partners, to ensure timely ticket resolution and reliable support.
- Build and manage the IT ticketing workflow, including intake, triage, prioritization, escalation, and communication back to offices.
- Co-lead the rollout of a universal project management platform, overseeing assessments, technical remediation, configuration, data migration, user adoption, and post-launch optimization.
- Develop and maintain standardized IT processes for incident response, escalation, hardware setup, lifecycle management, cybersecurity safeguards, HIPAA compliance, and data backup, storage, and recovery.
- Monitor, maintain, and improve network infrastructure reliability across all field locations.
- Partner with leadership and Support Center departments to identify IT needs, evaluate technology solutions, and ensure systems support business goals.
- Maintain IT asset inventory, licensing, permissions, and system access controls across the organization.
- Oversee vendor relationships for internet, telephony, hardware, software, and other key technology services.
- Document and maintain IT policies, procedures, SOPs, and training resources for office and Support Center teams.
- Support technology integration, setup, and onboarding for new office openings, acquisitions, and expansions.
- Collaborate cross-functionally with Operations, Finance, Clinical, and RCM teams to ensure technology readiness, continuity, and system reliability.
- Perform other duties as required to support PDP’s growth, technology roadmap, and operational needs.
Knowledge, Skills & Abilities
- Strong understanding of IT systems, infrastructure, and helpdesk operations.
- Excellent vendor management and project coordination skills.
- Demonstrated experience with dental practice management systems (Denticon, Open Dental, Eaglesoft, etc.).
- Knowledge of HIPAA, cybersecurity frameworks, and data protection protocols.
- Strong analytical and problem-solving skills with a proactive, solutions-oriented mindset.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Exceptional attention to detail, organization, and follow-through.
- Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
- Demonstrated integrity, accountability, and service orientation.
Required Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 8-10 years of experience in IT management, systems administration, or technical project leadership.
- Proven ability to support smaller practices and multi-site environments, including offices with limited or no on-site IT resources.
- Solid understanding of HIPAA, cybersecurity standards, and best practices for protecting sensitive data.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with common business productivity systems.
Preferred Qualifications
- Master’s degree or professional certifications such as PMP, CompTIA Network+, MCSE, or CISSP.
- Experience with DSO and dental practice management systems, including Denticon, Dentrix (Core & Ascend), Open Dental, Eaglesoft, SoftDent, and imaging platforms such as Apteryx and XVWeb.
- Background in developing or implementing IT governance frameworks, policies, or standardized operating procedures.
- Prior experience supporting technology operations within a dental, healthcare, or multi-site clinical organization.
Work Conditions
- Full-time, remote position
- Ability to maintain a 40-hour workweek; occasional extended hours may be required.
- Ability to travel to field offices or Support Center as needed (40-50% travel commitment).
- Prolonged sitting and computer use; ability to lift up to 15 lbs.
