Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didn’t work.
You might be thinking, “Wow, how does Domino’s get food to 18,000 stores?” Well, that’s where you come in. We have 22 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii and Alaska. They provide fresh dough, equipment and supplies to franchise and company-owned Domino’s stores in the U.S. and Canada. In 2019 alone, these centers made 720,000 deliveries.
Want to get in on the fun? We’d love to have you.
Job Description
The supervisor oversees a team of drivers [Class A and B] delivering to Domino’s Pizza stores. The supervisor is responsible for scheduling drivers, routing trucks, reviewing trip sheets for accuracy and ensuring compliance with DOT regulations, state, local laws, and company policies and programs. Effectively and efficiently handle customer complaints and concerns. Train new drivers in job duties, safely, and complete Job Safety Observations (JSO). The supervisor must be comfortable working in a diverse, fast paced environment.
Responsibilities And Duties
Leadership:
- Recruit, interview, select, and mentor new and tenured drivers
- Support driver engagement initiatives
- Monitor drivers performance and hold accountable when performance is below expectations, using coaching and/or progressive discipline, as needed
- Complete driver’s annual performance reviews
- Review driver’s lytx and logs and coach according to company
- Collaborate in drivers onboarding and training
- Ensure safe work environment in compliance with FMCSA, OSHA, company standards, local, state, and federal requirements
- Effectively communicate day-to-day with drivers, departments and vendors
- Create positive environment, morale and respect among team members
- Attend and participate in classroom or virtual Leadership & Development trainings
- Coordinate safety/team/quarterly meetings
Reporting/Budget:
- Prepare and assist with Transportation generated reports
- Monitor budget and fuel cards to ensure funds are maximized
- Participate in the development of budgets
Routing, Scheduling, Hours of Service, and Maintenance:
- Weekly schedule driver routes and re-routing as necessary to ensure route coverage
- Conduct route analysis and recommend saving opportunities to Manager
- Monitor driver hours of service via onboard system
- Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
- Maintain and monitor food safety standards in compliance with company and franchisee requirements
- Perform payroll duties when necessary and review driver payroll for accuracy
- Monitor mis-deliveries, and make recommendations to Manager on avoidance strategies
- Maintain driver qualification file
- Schedule truck maintenance and maintain fleet image
- Conduct accident investigations
- Coordinate deliveries and backhauls activities
- Assist the Transportation Manager with truck leasing meetings to ensure PMs are met to Domino’s standard and repairs are completed in a timely manner
- Perform other duties as assigned by leadership
- As needed, if qualified, drive company vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard
Customer Relations:
- Answer Slice of Pie complaints and keep leadership informed of findings
- Maintain positive customer relationships
- Customer Surveys
Qualifications
- High School Diploma, some college hours, 2-year degree preferred
- 2-3 years of documented supervisory experience
- 2-3 years route scheduling experience
- Knowledge of Department of Transportation, FMSCA rules and regulations
- MS Office, SAP, Transportation Management Systems (TMS), computers, and scanner equipment/software
- Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed
- Results-oriented with strong organizational, decision making and people skills
- Successfully pass a background check every third year on your anniversary date
- Commercial Driver’s License Class A, a plus
Physical Requirements
- Ability to stand and/or walk for extended periods of time, climb stairs, and lift to 25 lbs. frequently and 50 lbs. on occasion
- Ability to bend, twist, reach, push, and pull throughout the shift
- Ability to work in extreme temperatures (non-airconditioned warehouse), both indoors and outdoors, including refrigerated conditions [33-38]
- Ability to work in environment with exposure to loud machinery
- Must be able to work around yeast and flour
Additional Information
All your information will be kept confidential according to EEO guidelines.
At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!
Domino's offers:
- Competitive wages - $72,000-$76,000
- Paid Holidays and Vacation
- Positive work environment
- Benefits on the first day of employment!
- 401k matching contributions after 60 days
- 15% off the purchase price of stock
- Company bonus
- Safety bonus
- Referral bonuses
