Gift Processing Specialist - 2025470

World Relief • Full-time • Remote (Towson, MD, US) • $42,800 - $55,700 / year • 1m ago

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:

The Gift Processing Manager is responsible for the quality control of data and commitment of private gifts entered into Raiser’s Edge through various streams, communicating with donors about gift processing questions and requests, data entry and gift processing, and other projects as required.

ROLE & RESPONSIBILITIES:

Ensures quick turnaround in data entry of gifts from several streams, including but not limited to Luminate Online, GoFundMePro, ACH, PayPal, and direct donation requests over the phone.
Receives and resolves phone and email requests via Teams and Outlook from donors regarding credit card declines, recurring giving changes, address changes, receipting, and communication preferences.
Performs quality control of data entered into Raiser’s Edge by all users including offsite vendors, fundraisers, finance, and selected local office personnel.
Retrieves information from third party platforms to contribute to the completeness and accuracy of gift and donor data in Raiser’s Edge.
Other responsibilities as assigned by managers.

JOB REQUIREMENTS:

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelor’s degree in related field required
Excellent Microsoft Office Excel and Word software knowledge and skills
Experience using the Raiser’s Edge software or similar CRM

PREFERRED QUALIFICATIONS:

Detail-orientation, good concentration, and a high degree of accuracy
Excellent Microsoft Office Excel and Word software knowledge and skills
Analytical and methodical approach to problem-solving
Enthusiasm to learn and grow
Ability to work productively as part of a team and independently

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.