Responsibilities:
Shipment Planning & Coordination
- Provide accurate and timely freight quotes with a focus on securing the best possible pricing and service level.
- Plan, schedule, and monitor inbound and outbound shipments to meet both customer delivery requirements and internal priorities.
- Coordinate logistics for final product delivery, ensuring on-time, damage-free arrivals to construction job sites and other destinations.
- Manage end-to-end customer communication related to shipments, including pre-shipment confirmation of delivery details and site readiness, as well as post-delivery follow-ups to ensure successful receipt and customer satisfaction.
Carrier & Broker Management
- Build and maintain strong relationships with freight carriers and brokers to ensure cost-effective and reliable transportation solutions.
- Monitor carrier performance, including pickup and delivery compliance, and address any issues proactively.
Communication & Internal Collaboration
- Partner closely with in-house support teams to ensure clear communication of shipment timelines and customer expectations.
- Liaise with the Warehouse Shipping Manager to align daily pickups, deliveries, and shipping priorities.
Tracking, Reporting & Claims
- Track all shipments across multiple channels and ensure visibility for internal teams and customers.
- Manage freight claims and ensure timely resolution of damage/loss issues.
- Maintain organized and accurate records of all shipping and logistics activities.
- Generate regular reports for leadership, including freight cost analysis, margin tracking, and KPI performance.
Process Optimization & Support
- Identify and implement tools or systems to improve freight visibility and communication throughout the sales and shipping process.
- Conduct regular freight cost reviews to identify opportunities for savings and improved margins.
- Support the ongoing development of logistics policies, procedures, and best practices.
Qualifications
- Bachelor's degree preferred, ideally in Logistics, Supply Chain Management, or a related field. Equivalent industry experience will be considered in lieu of a degree.
- Minimum of 4 years' experience in transportation, logistics coordination, dispatching, carrier management, freight operations, or similar roles.
- Prior experience handling shipments to construction job sites or transporting wood/building products strongly preferred.
- Familiarity with Transportation Management Systems (TMS); hands-on experience preferred.
- Proven ability to manage multiple shipments and priorities in a fast-paced environment.
- Strong customer service mindset with experience communicating directly with clients about logistics expectations.
- Detail-oriented with a focus on accuracy, follow-through, and documentation.
- Proficiency in Microsoft Office (especially Excel) and other logistics or ERP systems a plus.
