Yorktel is currently seeking a Project Manager who will apply knowledge, past experience, interpersonal skills and administrative techniques to manage activities within the implementation of UCC (Unified Communication and Collaboration) solutions for Yorktel customers. The PM is focused on organizing, prioritizing and coordinating these activities within their assigned project workload. This position is also responsible for meeting customer commitments (both financial and operational) throughout the service delivery process. Each Yorktel PM is responsible for managing key operational metrics such as project health, deliverable achievement, client profitability and capacity models. The Project Manager will report to the Lead Project Manager.
Roles & Responsibilities:
- Ensures that projects are completed on time and meet all business and system requirements. Conducts all project management tasks to ensure schedule, cost, and quality goals
- Require project job cost assessment and tracking related to each effort as well as providing monthly project forecasts.
- Ensures project scope is well documented and managed properly throughout the delivery cycle of the project.
- Develops project plans, timelines, schedule and work breakdown structure for projects
- Communicates project status, progress on deliverables, and risks/issues to stakeholders and leadership in a timely manner
- Discuss and prioritize project issues with the project team, and provide help/support to the project team as required
- Collaborates with cross-functional teams including architects, software engineers, developers and technical leads to ensure timely delivery of project
- Identifies and resolves issues/conflicts within the project team
- Ensures adherence to client’s system delivery process guidelines and provides early feedback to project teams to take proactive measures to resolve the issues.
- Coordinate project related activities within multiple departments including but not limited to: Engineering, IT, Cloud Services, Sales and Managed Services
- Interacts with supplier community and procures necessary infrastructure and tools in a timely manner
- Develop appropriate industrial partnership through open innovation
- Identify customers unmet needs and develop innovative solutions
- Multiple Weekly Internal & External Project Status Meetings
- Scope Change Request Submittal and Management
- Maintain alignment between all stakeholders through project and service lifecycle
- Review standard documentation with customer
- Onboarding devices under management & monitoring and identifying risks during the onboarding process
- Coordination of customer User Education and UAT (User Acceptance Testing)
- Initial Invoice & Forecast Dates
- Transfer of Information to service desk & onsite staff for day 2 support
- Post project reviews to include lessons learned as needed
- Influences internal customers to achieve a mutually desirable outcome.
- Make recommendations to internal and external parties with regard to concerns or issues.
- Ensures resolution to problems within their workload while working closely in conjunction with assigned team members.
- Requires regular planning and teamwork in order to assist with the coordination of resources within Yorktel to support clients.
- Must regularly communicate answers to complex questions and respond to detailed inquiries about client issues or concerns.
- Handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.
- Works in close coordination with the Program Manager on all projects related to the overall customer program.
Leadership & Supervisory Responsibilities:
Skills & Abilities:
- Excellent personal and interpersonal skills in relating to others and managing diverse relationships
- Experience in managing of complex and challenging projects
- Ability to handle one large complex account with dozens of existing projects simultaneously
- Excellent personal and interpersonal skills in relating to others and managing diverse relationship
- Ability to effectively present information and respond to questions from groups of managers, clients, and employees.
- Effective communication with presentation and written skills
Education & Experience:
- 3-5 years of experience in a customer service area.
- AA Degree or equivalent experience in a technical subject is desirable.
- PMP Desired.
- Previous experience with AV (Audio Visual) and UCC projects (Unified Communication and Collaboration).
- Experience in the following areas is highly desirable: Audio Visual Solutions implementation, maintenance and delivery of managed collaborative services including Videoconferencing, Multimedia, Facility coordination or Networking systems.
- Use of software applications (Microsoft Office Suite) in conjunction with desktop publishing and manipulation graphs, spreadsheets, etc.
- Bi-Lingual capability is a plus.
- Must have high aptitude for math.
- Must type at 60 wpm or higher.
Additional Requirements:
- Will require occasional site visits to customer location(s).
- Current valid U.S. Passport is desirable.
- May require occasional lifting (up to 25 lbs).
- Requires extensive sitting, standing and walking.
- Limited weekend and/or night work may be required.
- Domestic travel requiring multi-night stays within and at times outside the local work area.
- International travel may be required.
- Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract.
- Knowledge of and adherence to York Telecom policies and procedures.
- If permissible by applicable law, may be required as a condition of employment to complete a background check and/or drug test if required by law or by current or future contracts/clients/vendors, etc.
Join us and you will enjoy an excellent salary and benefits package, including 401k and Flex 125 plans.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
