Director of Operations

PRIME FiBER • Full-time • Phoenix, AZ, US • $130,000 - $150,000 / year • 4d ago

Join an innovative fiber broadband startup bringing next-generation connectivity to the Greater Phoenix Metropolitan Area. As Director of Operations, you will lead large-scale FTTH (Fiber-to-the-Home) construction projects and oversee customer installation and repair operations. You'll be responsible for ensuring operational excellence, high-quality service delivery, and strong partnerships with wholesale clients.

Key Responsibilities

Lead Field Operations for an open-access FTTH network, ensuring high performance, reliability, and efficiency
Own Service Delivery Outcomes, delivering against all SLA and KPI commitments for wholesale clients
Oversee End-to-End Operations, including: 1) Fiber network construction and activation, 2) Residential and business installation and repair. 3) Dispatch, field techs, and escalation support teams
Drive Speed-to-Market: Execute aggressive construction schedules while maintaining safety and quality standards
Serve as Market Point of Contact: Act as the primary operational liaison for wholesale clients, local agencies, and community partners
Vendor Management: Ensure vendor performance through accountability, issue resolution, and continuous improvement
Coordinate with Local Stakeholders: Maintain productive relationships with local governments, utilities, and locate services in Clark County and the surrounding region

Required Qualifications

8+ years of experience in fiber broadband, telecom, or related field operations
3+ years in a leadership role with direct team management
Strong knowledge of FTTH network construction and OSP (Outside Plant) deployment
Experience in customer installation, service assurance, and field repair operations
Proven ability to manage vendor relationships and deliver results in a high-growth, deadline-driven environment
Exceptional communication skills with internal teams, clients, municipalities, and contractors
Bachelor's degree required (Engineering, Business, or related field preferred)

Preferred Skills

Familiarity with regional permitting processes, utility coordination, and right-of-way regulations
Experience with open-access wholesale models and service delivery frameworks
Proficiency with GIS systems, construction management platforms, and dispatch tools

About Our Culture :

We are leaders. We embrace leadership qualities at every level.

We are owners. No problem is too big, too small or outside of our scope. We act on behalf of the entire company, beyond just their own team. We never say “that’s not my job”.

We seek excellence. We have relentlessly high standards. We believe how you do something is how you do everything. We always choose optimism, especially when things are tough.

We are doers. We are doers not talkers. We act with urgency to test and iterate quickly . We have a bias for action. Speed matters in business. We take calculated risks and lean forward. We don’t shy away from taking action, even when it is uncomfortable or exhausting .

We are scrappy. We look to accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense.

We are learners. We constantly ask questions and rethink our assumptions. We get 1% better every day. Our goal isn’t perfection; it’s constant and never-ending improvement. We look for opportunity and invite regular feedback as we see it as a gift that we can grow from.

We are customer-obsessed, not competitor focused. We focus on our customers and our performance. We stay connected to the people we serve and learn from them.

We are one team. We need each and every voice to achieve our ambitious goals. We are one team, one fight. We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, no-blame culture.

We communicate candidly and clearly. Clear communication starts with preparation. We respect our team members' time and ensure we come prepared to each meeting or discussion.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position includes a competitive base salary a target annual performance bonus of 20%.