Solutions Engineer (Implementation Specialist)
Location: Remote - This is a remote position with HQ located in Boulder, CO.
Type: Full Time
Supervisory duties: None
Note: This is not a software development position.
About Visionlink
Visionlink builds integrated software solutions, with expert consultation and implementation services, to transform people-serving organizations. Our Community Operating System™ is used by large and small nonprofits, 211’s, elder care agencies, state, county and federal agencies, disaster relief organizations, and many others. These multi-partner, multi-program initiatives leverage the power of coordinated care to make a difference that matters. Working on small pilot projects to the nation’s largest natural disasters, you can join a great group of colleagues who wake up every day to improve solutions for amazing customers and partners. Our objective is to ensure that everyone has an opportunity to live healthy and productive lives in successful communities.
The Role
As a Solutions Engineer, you’ll work directly with customers to design, configure, and deploy Visionlink’s software solutions—translating organizational workflows into functional, user-friendly systems.
You’ll play a key role in new customer implementations and onboarding projects, collaborating with Project Managers to guide customers through each phase—from discovery and configuration to deployment and training. You’ll ensure every build aligns with client goals, data integrity, and best practices for long-term success.
You’ll focus on building clean, effective front-end experiences using HTML, CSS, and our proprietary configuration tools, while also supporting data imports, exports, and workflow automation. This role blends technical configuration, implementation management, customer interaction, and creative problem solving—perfect for someone who loves making tech feel intuitive and purposeful.
Key Responsibilities
· Collaborate with customers and project managers to plan and execute implementation projects, ensuring configurations meet business needs and project milestones.
· Design, configure, and style customer-facing forms, dashboards, and pages using HTML, CSS, and internal configuration tools.
· Support new customer onboarding and go-live activities, including data imports, workflow setup, and validation.
· Perform imports, exports, and data management tasks using Excel and other data tools; maintain a strong understanding of data structures, formatting, and validation.
· Manage customer change requests through completion while maintaining detailed documentation and task tracking.
· Participate in client meetings, requirement-gathering sessions, testing, and deployment reviews.
· Assist with training and user certification for new customers to ensure smooth adoption of the Visionlink platform.
· Contribute to internal process documentation, standard operating procedures, and implementation templates.
· Collaborate with cross-functional teams (Developers, QA, and Product) to identify and resolve configuration or UI challenges.
Required Skills & Experience
· Bachelor’s degree or equivalent combination of education and relevant experience in information systems, social services, business, or related field.
· 1–3 years of experience supporting or configuring web-based software applications.
· Working knowledge of HTML and CSS—comfortable making layout or styling adjustments to forms and pages.
· Familiarity with basic JavaScript, data validation, and workflow logic.
· Strong Excel skills, including data formatting, formulas (e.g., VLOOKUP, SUMIFS, COUNTIFS), and preparing data for import/export.
· Experience collaborating with customers or internal teams on software implementation or onboarding projects.
· Solid problem-solving and troubleshooting abilities.
· Excellent communication and organizational skills, with strong attention to detail.
· Self-motivated learner who enjoys technology and is eager to grow technical and analytical skills.
Bonus Skills (Preference given to candidates with any of these skills)
· Experience working with nonprofits, government agencies, or social service organizations.
· Understanding of relational data or CRM-style platforms.
· Prior experience with data cleaning, migrations, or system go-lives.
Compensation & Benefits
· Salary Range: $55,000 – $65,000 (commensurate with experience and cost of living)
· Benefits: Health, Dental, and Vision Insurance, Health Savings Account, SIMPLE IRA with employer match
· Paid Time Off & Sabbaticals
· Fully Remote Work Environment with supportive tools and flexibility
· Work with a collaborative, mission-driven team that values creativity, empathy, and purpose
Why You’ll Love Working Here
You’ll join a team of professionals who use technology to empower organizations doing good in the world. Every project you touch will directly improve services for real people—helping families find housing, ensuring seniors get care, or connecting volunteers during disasters.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- How many years of experience do you have with data cleaning, migrations or system go-lives?
- How many years of experience do you have supporting or configuring web-based software applications?
Education:
Work Location: In person
