This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2465462
The IT Infrastructure Engineer is responsible for maintaining the sites
technology environment, ensuring reliable performance of all systems and
networks in alignment with the direction of the health systems
Technology strategy. Additionally, it provides end user support (Tier 2)
to employees by assisting with hardware and software issues as directed
by local leadership, troubleshooting technical problems, and offering
guidance on system use.
Working closely with aligned cross-functional (Technology, Informatics,
Application) IT teams and various other departments, the engineer
resolves incidents, installs and configures devices (access points,
routers, hardware, etc.), and delivers solutions that foster
productivity, while strictly adhering to established health system
protocols and security standards. Emphasizing responsive customer
service and technical expertise, the IT Infrastructure Engineer helps
ensure a seamless and secure user experience throughout the
organization.
**Essential Job Functions:**
- Maintain reliable performance of all systems and networks in
alignment with health system technology strategy.
- Provide end user support for hardware and software issues,
troubleshooting technical problems as directed by local leadership.
- Collaborate with cross-functional IT teams and other departments to
resolve incidents and deliver effective solutions.
- Install and configure devices such as access points, routers, and
other hardware to support workplace productivity based on
organizational priority.
- Adhere strictly to established health system protocols and security
standards.
- Emphasize responsive customer service and technical expertise to
ensure a seamless and secure user experience.
**Minimum Qualifications:**
- **Education:** Associate degree in Information Technology or related
field (or equivalent experience).
- **Experience:**
- Minimum 2 years in desktop/end-user support, preferably in
healthcare.
- Strong knowledge of Windows OS, Microsoft Office Suite, and common
healthcare applications.
- Familiarity with Active Directory, remote support tools, and
ticketing systems.
- **Skills:**
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and analytical skills.
Joint position, Full time
SMH is EOE
