Job Title: Client Experience Project Coordinator
Location: Remote
Job Summary
The Client Experience Project Coordinator plays a critical role in ensuring PuzzleHR can quickly and effectively onboard a new or existing customer onto our services. The objective of this position is to coordinate small to mid-size clients to transition from sale to operational production where they can benefit from our services. This role will partner closely with our Project Managers, Service Operations Teams and clients to facilitate project planning, coordination, and communication. This includes establishing timelines, task oversight and risk management until the customer’s onboarding is successfully complete. This position requires effective communication, organization, and the ability to influence and escalate to keep all projects on track.
Job Duties
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Implementation Oversight & Client Engagement
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Own a portfolio of small to mid-size clients, serving as their primary point of contact, providing day-to-day project oversight and track all outlined tasks within each project plan.
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Lead virtual client project kickoff meetings and implementation check-ins with internal and external stakeholders.
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Collaborate with internal teams to support the initiation, planning, and execution project plan phases through implementation closure.
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Monitor project health and performance to identify areas of need or improvement.
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Support Project Managers with onboarding tasks to include client presentations.
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Utilize Microsoft Office Suite, Hubspot, Front email to communicate and PowerPoint to create presentations.
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Ensure client implementation documentation and project plans are maintained and updated appropriately.
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Function as back-up to the Administrator role to ensure the launch of the onboarding process.
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Meet or exceed team KPI’s such as:
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4-hour response time.
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Providing World Class Service – attaining a monthly average of 90% on quality inspections.
Required Skills
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Proven work experience as a Project Coordinator or similar role, supporting projects from conception to delivery.
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Client-facing communication: Excellent verbal and written communication skills, including leading meetings and virtual presentations, both internally and client facing
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Problem-Solving: Proactively partner with Project Managers or internal teams to resolve any potential challenges that could impact implementation timelines or customer satisfaction.
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Build strong relationships: with customers to enhance customer satisfaction and retention.
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Strong organizational Skills: Ability to manage multiple projects in a fast-paced environment with shifting priorities.
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Collaboration: Ability to work independently and collectively across the organization.
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Technical Proficiency: Proficient in Microsoft Office Suite, project management tools (e.g., Smartsheet, Monday.com, Front email)
Education and Experience
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Bachelor’s degree and/or a minimum of three (3) years in related human resources experience preferred.
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A minimum of two (2) years of implementation or project management experience.
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Experience with an HCM System such as Paylocity, UKG, Dayforce and/or Paycor is a plus.
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CAPM certification preferred.
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Demonstrated eye for process improvement.
Physical Requirements
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Prolonged periods of sitting at a desk and working on a computer.
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Must be able to move up to 15 pounds at times.
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Must be able to participate in video conferences/meetings.
