Overview
Lead the Digital Future of Gresham!
The City of Gresham is seeking a visionary and results-oriented
Director of Information Technology to lead our IT Department and drive the city’s overall technology strategy. This critical role is responsible for ensuring our technology investments align with City priorities, support operational excellence, and enhance the delivery of public services for our community.
This posting will remain open until the position is filled. First review of applications will take place the week of December 8, 2025.
As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.
We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives.
Come build the future with us.
Position Description
What You Will Get To Do
- Strategic Leadership and Governance
- Define and execute the citywide IT strategic plan aligned with organizational goals
- Lead IT governance processes, prioritizing initiatives based on business value and risk
- Partner with the City Manager's Office and department directors to ensure technology supports city objectives
- Represent IT at executive and Council-level discussions
- Department and Staff Management
- Supervise, coach, and evaluate IT leadership team members
- Foster a culture of collaboration, learning, and accountability within the IT Department
- Oversee workload distribution, succession planning, and professional development
- Promote diversity, equity, inclusion and belonging in all management practices
- Technology Planning and Operations
- Oversee IT operations to ensure reliability, security, and efficiency across all city systems
- Direct the management of enterprise applications, infrastructure, cybersecurity, GIS, and user support
- Ensure compliance with city, state, and federal IT standards and policies
- Establish metrics and dashboards to monitor service performance
- Innovation and Digital Transformation
- Drive innovation in data management, AI adoption, and process automation
- Evaluate emerging technologies to improve public service delivery and internal efficiency
- Lead cross-departmental modernization initiatives (ERP, CRM, data governance, etc.)
- Champion the use of technology to promote transparency, equity, and community engagement
- Budget, Contracts, and Vendor Management
- Develop and administer the IT Department budget, ensuring fiscal responsibility
- Negotiate and manage vendor contracts, software licenses, and service agreements
- Monitor expenditures and seek cost optimization opportunities
- Identify and pursue funding opportunities (grants, partnerships, etc.)
- Communication and Stakeholder Engagement
- Serve as the primary IT contact for internal departments and external agencies
- Communicate complex technical issues and strategies to non-technical audiences
- Build relationships with regional partners, peer agencies, and professional organizations
- Represent the city in technology-related forums and collaborations
- Other duties as required to support the effective operation of the City organization to include but not limited to:
- Participating in community events, public meetings, or outreach activities to promote technology awareness and civic engagement
- Support special citywide projects or task forces outside the IT domain as assigned by the City Manager or leadership team
- Contribute to regional and professional associations (OAGITM, Metro partner agencies, etc.) to share best practices and strengthen collaboration
Qualities we are looking for:
- Strategic Vision: Ability to define and execute a comprehensive IT strategy that aligns with broad organizational goals and prioritizes initiatives based on business value and risk.
- Exceptional Communication: Capacity to communicate effectively, verbally and in writing, presenting information, proposals, and complex technical strategies clearly and persuasively to diverse, non-technical audiences, including executive and council-level discussions.
- Relationship Building: Demonstrated ability to establish and maintain effective working relationships with City leadership, department heads, and external agencies.
- Organizational Management: Proven experience in directing and supervising others, overseeing workload distribution, and promoting professional development and a positive organizational culture, including Diversity, Equity, Inclusion, and Belonging (DEIB)
- Complex Problem Solving: Skilled in addressing and resolving unusual, conflicting, and highly complex issues with no precedent or guidelines, requiring creative and innovative thinking, and a broad understanding of organizational goals.
- Fiscal Acumen: Expertise in developing and administering substantial departmental budgets, negotiating contracts, and ensuring fiscal responsibility.
Qualifications
Knowledge of:
- Laws, rules, regulations, ordinances, and collective bargaining agreements affecting City policies and operations
- City government administration, organization, functions, and services
- Practices, principles, procedures, regulations, standards, and techniques as they relate to assigned operations
- Leadership theories and practices
- Supervisory principles and practices
- Budget development and fiscal management principles and practices
- Techniques for providing a high level of customer service to the public and City staff
- Techniques for effectively representing the City with government agencies, community groups, and various business, professional, regulatory, and legislative organizations
- Communication principles, practices, and techniques
- Modern office practices and methods, computer equipment, hardware and software applications
Ability To
- Exercise discretion in confidential and sensitive matters
- Interpret, apply, and ensure compliance with applicable policies, procedures, laws, and regulations
- Analyze problems, identify alternative solutions, assess consequences of proposed actions, and implement recommendations
- Influence and gain cooperation when there are competing or conflicting priorities; conduct effective negotiations and represent the City
- Develop and implement goals, objectives, policies, procedures, work standards, and internal controls
- Oversee a multicultural workforce, promote an equitable workplace environment, and apply equitable program practices to diverse and complex City services
- Establish and maintain effective working relationships with all internal and external contacts
- Operate office equipment and technology tools including personal computers, laptop computers and printers, and presentation equipment
- Communicate effectively verbally and in writing; present information, proposals, and recommendations clearly and persuasively
- Physically perform the essential job functions
MINIMUM QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, Management Information Systems (MIS), or other related field
- Three (3) or more years of progressively related experience in management and support of information technology systems to include strategic, financial, and people management functions.
Any combination of qualifying education, training, and/or experience equivalent to 7-10 years will be considered.
Preferred Qualifications
- Three (3) or more years direct IT management experience including: IT strategic planning, budget oversight, establishing IT governance structures, project management and team management experience.
- Knowledge of data management principles, including data quality, storage, and integration, as well as analytics tools and techniques for deriving insights from data.
- Experience overseeing a multicultural workforce and promoting an equitable workplace environment; knowledge and application of diversity, equity and inclusion principles.
- An interest in and understanding of public service coupled with a broad and diverse background is preferred.
Selection Process
To apply for this position, click 'Apply' at the top of this job posting.
Required Application Materials
- Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
- Answers to supplemental questions
The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.
If you desire a modification of this process to accommodate a disability, please provide your request in writing to HRRecruiting@GreshamOregon.gov, or by phone to 503-618-2729, upon submitting the required application documents.
A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.
Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.
Veteran's Preference
The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.
Our Commitment
The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.
Please direct questions about this position to 503-618-2729 or HRRecruiting@GreshamOregon.gov.
If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.
Any offer of employment is contingent upon successful completion of a criminal background check.
The City provides full family, comprehensive medical and dental insurance. Vision and prescription coverages are included in the medical plans. Most limited term and regular status employees who work at least 30 hours per week pay nothing for their medical and dental coverage.
Medical Insurance Options
- City of Gresham Core Plan- UnitedHealthcare Options PPO Network
- Kaiser Permanente Traditional HMO
Dental Insurance Options
- Delta Dental PPO Plan
- Willamette Dental Insurance
- Kaiser Permanente
Additional benefits include: Employer paid life insurance and long term disability, an employer sponsored deferred compensation plan, flexible spending accounts (medical, child care), Public Employees Retirement System (PERS) retirement (City picks up the 6% employee's contribution), an employer contribution to a HRA/VEBA medical savings account, paid time off (PTO) accrual at a minimum of 12.66 hours per month, and 4 hours of sick leave, in additional to nine paid holidays and 3.5 paid floating holidays per year.
For more detailed information, please visit our Employee Benefits page at: https://greshamoregon.gov/benefits/
01
What best describes your highest level of education?
- High School/ GED
- Some College
- Associates Degree
- Bachelor's Degree
- Master's Degree or above
- None of the above
02
Which of the following best describes your progressively related experience in management and support of information technology systems to include strategic, financial, and people management functions?
- No Experience
- Less than one year
- More than one year but less than two years
- More than two years but less than three years
- More than three years but less than four years
- More than four years but less than five years
- More than five years but less than six years
- More than six years but less than seven years
- Seven years or more
03
Based on your response to progressively related experience in management and support of information technology systems to include strategic, financial, and people management functions, please describe when and where you acquired this experience, specific duties performed, budget size you managed, and the number of staff members you supervised/managed. If you do not have this experience, please type 'N/A'.
