Director of IT Operations

SHR Talent • Full-time • Nashville Metropolitan Area, US • 1w ago

SHR Talent is partnering with a client in Nashville, TN who is seeking a highly experienced Director of IT Operations to lead and scale a rapidly growing IT organization. The Director of IT Operations will oversee infrastructure operations, Tier III engineering, and a newly formed network operations function. The Director of IT Operations will initially lead a team of four with planned growth to 8 – 10 team members within six months.

The Director of IT Operations is a strategic and hands-on leadership role for someone who thrives in a fast-moving environment, understands complex technical ecosystems, has the ability to stay current with emerging technologies and industry best practices, and excels at building high-performing teams and processes.

Responsibilities:

Lead and develop a multi-disciplinary IT Operations team, including infrastructure engineering, Tier III escalation, and a new Network Operations Center (NOC)
Scale the team to meet organizational growth and evolving technical needs
Strong conceptual understanding across networking, cloud, Citrix, storage, and operations
Oversee operational performance, process improvements, and technical excellence across all functions
Manage budgets, operational planning, staffing, and resource allocation
Direct the design, maintenance, and optimization of servers, storage, VMware, Microsoft cloud technologies, and related infrastructure
Serve as a technical thought leader capable of guiding hands-on engineers and resolving complex issues
Ensure system reliability, performance, and scalability across on-premise and cloud environments
Build and manage a new NOC responsible for monitoring, alerts, proactive issue identification, and system stability
Implement tools, metrics, and playbooks to drive visibility and automated response capabilities
Lead the highest level of technical escalation for service desk and operations teams
Ensure effective root cause analysis, advanced troubleshooting, and timely resolution of complex incidents
Partner with IT leadership on operational strategy, roadmaps, and cross-team alignment
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Drive a culture of accountability, innovation, and continuous improvement

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
8+ years of progressive leadership experience within IT Operations
Proven success managing multi-disciplinary teams and operational budgets
Strong technical background with hands-on experience in infrastructure, servers, VMware, cloud technologies, and backup and recovery solutions
Expertise with Microsoft 365 and system monitoring tools
Healthcare industry experience, a plus

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