Implementation Director

Mom's Meals, a PurFoods Company • Full-time • Ankeny, Iowa, United States • $66,830 - $101,072 / year • 1w ago

Position Summary

The Director of Implementation is responsible for leading the successful onboarding of new customer partnerships and strategic initiatives at Mom’s Meals, ensuring timely, high-quality execution that aligns with organizational goals. This role will own the end-to-end implementation process, from scoping and planning through execution, stabilization, and transition into long-term program management. The Director will also oversee the Implementation and Sales Support team, ensuring alignment between pre-sales activities, customer onboarding, and long-term program success.

This is a highly cross-functional leadership role requiring strong project and program management expertise, exceptional communication skills, and the ability to build trusted relationships with customers and internal stakeholders alike.

Position Responsibilities may include, but not limited to

Lead the planning, execution, and delivery of customer implementations, including new health plan, government, and community-based partnerships
Define implementation strategy, scope, success measures, resource plans, timelines, and risk management plans
Serve as the primary point of accountability for implementation outcomes, ensuring alignment with customer expectations and organizational objectives
Partner with internal teams (Operations, IT, Finance, Sales, Customer Success, Clinical, etc.) to deliver seamless and scalable implementations
Facilitate executive-level steering committees and provide transparent status reporting on milestones, issues, and risks
Develop and continuously improve implementation frameworks, playbooks, and best practices to increase efficiency and scalability
Collaborate with business development and product teams to identify and address customer demands that require new products or changes to existing products
Manage and mentor the Implementation and Sales Support team, fostering a culture of accountability, collaboration, and professional growth
Align team priorities with organizational goals, ensuring smooth coordination between sales, implementation, and customer success functions
Build team capacity and capabilities to support growing business demand, including hiring, training, and development of staff
Set and monitor individual and team performance metrics, ensuring high-quality delivery and continuous improvement
Serve as an escalation point for customer and internal issues during pre-sales and implementation
Transition implemented programs into steady-state operations while maintaining oversight of performance, customer satisfaction, and contractual commitments
Establish governance structures and performance dashboards to track ongoing program success, identify risks, and resolve escalations
Manage long-term strategic programs or enterprise-wide initiatives beyond initial implementation, ensuring delivery of sustained value
Collaborate with Customer Success and Account Management teams to identify growth opportunities within existing programs
Drive continuous improvement initiatives in partnership with operational leaders to enhance program quality, scalability, and member experience
Lead program reviews with customers and internal leadership to ensure accountability to program goals, KPIs, and compliance requirements

Required Skills and Experience

Bachelor’s degree in Business, Healthcare Administration, Operations, or related field
10+ years of experience in program/project management, implementation, or customer delivery roles, with at least 5 years in a leadership capacity
Proven track record of successfully managing complex, enterprise-level implementations in healthcare, food-as-medicine, or related industries
Experience managing and developing high-performing teams, with a focus on implementation and/or sales support functions
Strong knowledge of program governance, performance measurement, and change management best practices
Exceptional communication, facilitation, and stakeholder management skills across technical and non-technical teams
Ability to thrive in a fast-paced, growth-oriented environment and balance strategic thinking with executional detail
Leadership & Influence: Inspire and motivate cross-functional teams and direct reports to deliver results
Strategic Thinking: Balance short-term execution with long-term vision and scalability
Customer-Centric Mindset: Champion customer satisfaction and long-term relationship success
Operational Excellence: Drive continuous improvement in processes, systems, and delivery models
Team Development: Build talent pipelines and support career development within the team
Adaptability: Comfortable navigating ambiguity and change in a rapidly evolving industry

Preferred Skills and Experience

Master’s degree

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus