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The Region Senior Director Operations is responsible for delivering exceptional operational support and leadership across any assigned region, which may vary based on organizational needs. This role effectively addresses operational challenges, identifying and resolving process gaps, filling temporary leadership vacancies, and contributing to the overall success of the regions served.
This position has been segmented as Remote Anywhere meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories.
Responsibilities:
- Monitor market performance against operational, financial, safety, quality and/or other KPIs; diagnose performance issues; design, develop and align key stakeholders behind sustainable remediation approaches; then execute remediation plans accordingly across the regions, tracking impacts and course-correcting to achieve performance objectives.
- Collaborate with Regional VP Field Operations and VPO, functional field leaders, Continuous Improvement (CI) and activation teams to support improvement to market performance.
- Align Operations Excellence performance-improvement strategies to market-specific constraints, appropriately deploying fixes and plays to the field for sustainably improved performance.
- Provide on-site leadership and support to market teams during periods of transition or significant operational challenges.
- Fill in for vacant VPO positions on a temporary basis, providing leadership and guidance to the market teams.
- Collaborate and coordinate cross-functionally to drive ongoing market improvements.
- Provide regular updates to the SVP, Supply Chain Excellence & Operations and Regional VP Field Operations on the status of operational issues and progress on improvement initiatives.
- Bring expertise and best practices to the markets.
- Other duties as assigned by the SVP, Supply Chain Excellence & Operations and Regional VP Field Operations.
Supervision:
- Assume direct reports of Market Operation's Team when acting in capacity of VPO
Relationships:
- Internal: Interacts with VP, Performance Optimization leaders; VP, Operations - Field leaders for the other regions; Field Operations, Supply Planning & Replenishment, Region and Area Presidents; Area, Region and Supply Chain HR business partners; Program Office change resources and other Operations, Program Office, Commercial Center of Excellence and Supply Chain leaders
- External: Customers, vendors, third parties and external consultants
Minimum Qualifications:
- 8 years of experience in Supply Chain, Operations, Logistics or related field
- 5 years of experience managing people and/or projects
- Warehouse and Transportation process execution with comprehensive end-to-end process knowledge across receiving, storage, shipping, and delivery.
- Fundamental comprehension of inventory adjustment and service metric business impacts.
- WMS and systems infrastructure comprehension
- Previous department level P&L responsibility
- Action Oriented: Demonstrates initiative and urgency to collaborate with field stakeholders to analyze and solve escalated field Supply Chain issues.
- Problem Solving Prowess: Possess problem-solving skills on the following topics -
- Data gathering and assessment including application of statistical principles.
- Problem-solving facets such as hypothesis development, qualitative and quantitative data gathering and use, solution development, and impact analysis.
- Catalyst for Change: Strong problem-solver who implements short and long-term solutions and demonstrates impact and in turn shows ROI of a continuous improvement mindset and impact over time.
- Relationships: Develops and maintains field relationships through on-site visits to identify opportunities and drive impact at all US Foods markets in assigned region.
- Up to 75% travel.
Education:
- Bachelor’s degree in Business, Operations Management, Supply Chain Management or other relevant field
Preferred Qualifications:
- Strong experience managing direct or indirect reports; excellence in people and talent development.
- Track record of diagnosing and solving problems with multiple dimensions of complexity.
- Skilled at prioritizing and leading strategic region-wide initiatives that require coordination across team boundaries in large, multi-function, cross-geographic, matrixed organizations.
- Experience identifying/establishing, implementing and sharing operational best practices, including market readiness assessments and the implementation and tracking of effectiveness metrics.
- Multi-site responsibility with direct or indirect reporting relationships with site leaders.
- Exceptional communication skills and experience influencing peers and Senior Leaders.
- Strong change management, project management and/or governance experience.
- Advanced degree
Knowledge/Skills/Abilities:
- Problem Solving Skills: Skilled at identifying and working with team members to avoid or remove roadblocks; creative, collaborative approaches to identifying and solving for organizational resistance to change
- Adaptability: A leader who can navigate the organization through complex and diverse situations; comfortable with ambiguity.
- Coaching/Mentoring: Develops and inspires new skills, mindsets and team member capabilities; blends support with accountability and challenges others to grow; effectively translates strategies and objectives into cross-functional priorities, desired business outcomes and individual objectives to motivate behavior,
- Influence/Communication Skills: Strong executive presence and outstanding, open communication skills, inviting and effectively responsive to questions and concerns; builds credibility and authority when working with indirect reports, peers and senior leaders,
- Business Acumen: Understands functional business strategy, operating models and financials to successfully deliver key results,
- Cross-Functional Collaboration: Demonstrates strong cross-functional relationship building to align on actions and resources required, and to accomplish company goals,
- Strategic Thinking: Brings creative approaches to risk diagnosis and mitigation; active learner able to quickly understand relevant risks associated with functional initiatives,
- Openness to New Ideas: Demonstrates the ability and willingness to move outside of their comfort zone to explore new options/approaches; inspires others to do the same
- Program Management: Strong program management skills and knowledge of program management principles, methodology and tools; able to plan and lead the execution of all aspects of a program including scheduling, resources, scope, budget, risks/issues and communication,
- Capacity Planning: Allocates responsibilities appropriately and effectively leverages resources to meet anticipated deadlines and desired business outcomes.
This role will also receive an annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between
$125,000 - $215,000
- EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
