Implementation Project Manager

Mom's Meals, a PurFoods Company • Full-time • Ankeny, Iowa, United States • $58,194 - $80,828 / year • 2w ago

Position Summary

The Implementation Project Manager is responsible for managing new business implementations. This role supports the ongoing needs of the business while ensuring best practices are implemented. This role is a high visibility customer facing position which requires acting as the primary point of contact during the implementation lifecycle.

Position Responsibilities may include, but not limited to

Prepare detailed project implementation plans, manage the plan, and prepare and implement programs while effectively communicating with both internal and external stakeholders
Identify potential issues/ risks
Proactively communicate project requirements to external and internal project teams as required
Prioritize project tasks, manage timelines, maintain project plans and communicates status to team members, and senior management
Plan, lead and organize multiple projects and adhere to the business partner’s expectations
Develop project timelines and detailed work plans
Ensure projects are implemented within contractual obligations and regulatory requirements
Provide customer warm handoff to field-based Territory Managers or Sales Directors when implementation is complete
Ensure all customer information and communications are efficiently and consistently completed and documented in CRM
Ensure a smooth transition to operations and sales post launch
Update/ maintain the operations CRM, answer questions from other departments and research contracts
Embody the Mom’s Meals core values – Teamwork, Relentlessly Dependable, Appreciation & Respect, Innovation & Constant Improvement and Delivering Excellence

Required Skills and Experience

High school Diploma or GED with 5 years of healthcare experience and/or project management experience (OR) applicable Bachelor’s degree with 1 year of experience in Healthcare Provider Relations, Account Management, Healthcare Administration, Project Management, or other relevant experience
Demonstrated ability to problem solve and work collaboratively
Excellent communication and presentation skills
Required skills: Strong Microsoft office skills – Outlook, Word, Excel, Teams, and PowerPoint
Strong written and verbal communication and organizations skills
Ability to adapt to changes in situation or information; ability to influence others and build consensus using advanced written and verbal communication and presentation skills
Ability to meet deadlines and implement prioritization skills

Preferred Skills and Experience

Bachelor’s degree in healthcare related field
Experience supporting customer service engagements remotely
2 years of healthcare experience in long term/managed care, home health, hospital or medical equipment
Experience with CRM, Salesforce, or similar software
Experience working with billing claims and authorizations
Previous knowledge of Medicaid/Medicare benefit programs
Experience with Smartsheet and/ or other project management software

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.