IT Support Specialist

SoFi • Full-time • Yuba City, CA, US • $67,200 - $126,000 / year • 2w ago

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The Role:

SoFi is seeking an IT Support Specialist! This position is primarily focused on desktop support responsibilities for internal team members and contractors. Some escalation support and moderately complex issues are expected.

What You’ll Do:

Technical Support

Triage, assign, and escalate support tickets
Install, configure, and troubleshoot desktop/laptop systems (PC/Mac)
Diagnose hardware and software issues across platforms
Provide Level 2 escalation support and mentor Level 1 staff
Manage multiple tickets while meeting service level agreements

System Administration

Manage Okta identity and access management platform
Maintain user accounts and access controls
Image workstations and deploy software
Apply system patches and updates

Infrastructure Management

Configure and maintain network infrastructure (VLANs, firewalls, subnets)
Set up voice and data equipment on telephony systems
Troubleshoot printers, copiers, and A/V equipment
Manage VPN configurations and remote access solutions
Coordinate with software and equipment vendors

Operations

Onboard and offboard employees with technology setup
Track and audit inventory against asset management systems
Manage device lifecycle - procurement, deployment, retirement
Handle equipment transfers between sites
Document IT policies and procedures

Project Management

Prioritize competing requests and initiatives
Manage IT projects from planning through implementation
Coordinate resources and timelines across multiple locations
Track project progress and communicate status updates

Compliance & Security

Support SOC 2 Type 2 and ISO 27001 compliance efforts
Gather evidence for security controls and audits
Deploy endpoint protection and MDM policies
Maintain compliance documentation

What You’ll Need:

Technical Skills

2-3 years Service Desk or IT Support experience
Deep knowledge of Windows and Mac OS in enterprise settings
Understanding of networking concepts (OSI model, VLANs, subnets)
Experience with Okta or similar identity management platforms
VPN configuration experience
ServiceNow platform experience

Soft Skills

Strong customer service orientation
Clear verbal and written communication
Ability to multitask in fast-paced environments
Team collaboration
Problem-solving mindset
Project management and prioritization skills

Physical Requirements

Ability to lift 50 pounds
Work with power tools and mounting equipment
Must be able to commute to offices/branches in Sacramento, Yuba City, and Live Oak - sometimes on the same day

Nice to Have:

Preferred Qualifications

A+ Certification
Experience with Jira for task tracking
Experience with Service Now or Jira Service Management
Scripting and automation skills
Previous fintech or regulated industry experience

Compensation And Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.