Role Purpose: Responsible for managing and contacting bulk customers to validate the accuracy of the order on file at the TMS level prior to carrier tender � S/T location, contact information, bulk product and quantity to be delivered � Meter or scale unload etc. just to name a few of the order validation steps Accountabilities � Document all customer contacts according to the call script guidelines � Manage and perform all data updates in TMS � followed with email updates to customer service � Work independently with or without direct supervision � Maintain order integrity by verifying all order information � Must be comfortable and courteous on the telephone � Work closely with the bulk control tower team � and take directions
