Job Summary:
We are seeking a motivated and detail-oriented Sales Enablement Specialist to support the successful onboarding, training, and troubleshooting efforts related to our CRM platform. In this role, you will assist internal stakeholders by coordinating training sessions, documenting user issues, and helping ensure a smooth user experience. You will work closely with the Sales Operations team, CRM support, and internal end-users to ensure effective adoption and use of the system.
This is a collaborative role suited for someone with strong organizational skills, excellent communication abilities, and a customer-service mindset.
Key Responsibilities:
1. Assist with CRM Onboarding, Training & Adoption
- Help coordinate scheduling and logistics for our CRM training sessions.
- Assist in the preparation and distribution of training materials, documentation, and guides.
- Track training participation and completion and follow up with users as needed.
- Support internal trainers or third-party CRM trainers during live sessions (e.g., Q&A, note-taking, attendance).
2. Assist with User Support & Troubleshooting
- Help log and triage incoming user issues or questions related to the CRM.
- Provide basic troubleshooting support, escalating technical issues to appropriate internal or CRM support teams.
- Monitor support trends and assist in identifying common pain points or knowledge gaps.
- Help maintain internal knowledge base articles or FAQs.
3. Support Communication Between Internal Teams & Luxor
- Assist with tracking and organizing communication between internal users and the external CRM support team.
- Help document and follow up on outstanding issues or feature requests.
- Support the Sales Operations team by preparing user feedback summaries or meeting notes when needed.
4. Monitor CRM Use & Adoption Metrics
- Assist in gathering and reporting data on user adoption, engagement, and support needs.
- Help identify users who may need additional training or support.
- Participate in periodic reviews of CRM usage and system feedback.
5. Documentation, Reporting, and Special Projects
- Help maintain up-to-date documentation for training materials, process guides, and system workflows.
- Contribute to feedback loops by gathering input from users and relaying it to leadership.
- Special Projects as assigned
Qualifications:
- 1–2 years of experience in a support, training, or coordination role—preferably involving software or CRM systems.
- Familiarity with CRM platforms (experience with Luxor CRM is a plus, but not required).
- Strong organizational skills with an ability to manage multiple support and coordination tasks.
- Clear and professional written and verbal communication skills.
- Comfort using digital tools such as Microsoft Teams, SharePoint, Monday.com, and other collaboration platforms.
- A proactive attitude and willingness to learn technical systems.
Skills & Competencies:
- Customer-service mindset with patience and attention to detail.
- Basic troubleshooting and problem-identification skills.
- Ability to work in a team-oriented environment and support multiple departments.
- Comfortable learning and adapting to new technology platforms.
- Strong note-taking and documentation habits.
Work Environment:
- Fully remote team environment with digital communication and collaboration.
- May involve occasional travel or participation in on-site training events, if required.
- Fast-paced but supportive culture focused on user success and process improvement.
Travel Requirements:
- This role may require travel on a regular/occasional basis, depending on the needs of the position.
