Company Overview:
Hartree Partners is a global energy and commodities firm with an international reputation for integrity. In the ever-evolving Global Energy Industry, Hartree Partners uses decades of experience in the physical and financial energy and commodities markets to explore the opportunities this evolution provides. Hartree assists customers in participating in new markets and navigating their complexities for maximum revenues at minimum risk. The company provides a wide range of services to a substantial and diversified customer base that includes corporations, financial institutions, governments and individuals.
Founded in 1997, the firm is headquartered in New York and today, operates across 18 global offices and employs approximately 800 people in its core trading operations. Together with its affiliates, Hartree employs nearly 1,700 people supporting the firm’s growing strategic asset portfolio to complement its merchant trading capabilities. It is owned by the company’s founding partners, senior staff, and Oaktree Capital.
As the transition from traditional fossil fuels to sustainable fuels accelerates and produces extreme market volatility, Hartree is uniquely positioned to capitalize on opportunities from both a trading and asset investment/acquisition perspective. Hartree operates with major investments in commodities, environmental instruments, asset management, advisory services and infrastructure solutions.
Find out more about us by visiting our website at: http://www.hartreepartners.com/
Job Summary:
We are seeking a Junior IT Infrastructure Support Analyst to provide technical support to employees by setting up, maintaining, and troubleshooting computers, software, and network systems. This role helps ensure that all users have reliable access to the technology they need to do their jobs. The ideal candidate is patient, helpful, and has strong problem-solving skills.
Job Responsibilities:
- Serve as the first point of contact for internal clients, primarily supporting employees in the Houston office
- Assist with resolving technology and general office infrastructure issues
- Set up, configure, and support desktop hardware and Microsoft Office Suite applications
- Provision and support mobile devices, including Office 365 and Microsoft Intune management
- Log, diagnose, and resolve support requests via email, phone, remote control and the helpdesk portal
- Use the helpdesk system to record problem details and document resolutions
- Collaborate with colleagues, vendors, and other stakeholders to troubleshoot, test, and implement effective solutions
- Communicate issue status updates to users and escalate high-priority problems to management when needed
- Coordinate and manage desk moves and computer equipment upgrades
- Install new server room equipment and decommission retired hardware
- Provide remote technical support to other U.S. offices as required
- Maintain and manage hardware inventory, including spare parts and PCs
- Provide on-site support for our refinery in Channelview, Texas 1-3 times a month
Job Requirements:
- Bachelor’s degree in a technology-related field from a recognized university
- Minimum of 1 year experience providing support to corporate end users
- Strong written and verbal communication skills
- Prior experience in customer or client service environments is an advantage
- Experience with Microsoft Office 365 management
- Self-motivated and ambitious, with a strong desire to learn and grow
- Excellent administrative and organizational abilities
- Willingness to pursue Microsoft accreditation and certifications
- Experience with coding or scripting languages is a plus
- Fluency in Spanish is preferred but not required.
