Loss Mitigation Supervisor

Rumsey Construction and Restoration • Full-time • Augusta, GA, US • $50,000 - $75,000 / year • 10m ago

Rumsey Construction & Restoration (RCR) is an industry leader in Columbia, SC, Charleston, SC, Greenville, SC, Rock Hill, SC, Charlotte, NC, and Augusta, GA. RCR is a local, independently owned and operated restoration, reconstruction, and remodeling company that specializes in disaster response; fire, water, smoke, and storm damage. We provide our services to residential and commercial property owners working with insurance based claims and repairs related to the loss.

Our Core Values: Teamwork, Resolute, Adaptability, Innovation, No Task Beneath Us

Mission: At Rumsey Construction & Restoration, our business philosophy is simple: go the extra mile – every time, for every client. We want to build lasting relationships with our customers. Every time we work with someone, we believe it is our responsibility to give them an outstanding experience – quality craftsmanship, attention to detail, superior customer service, and practical solutions that are suited to their needs and budgets.

Overview:

The Mitigation Supervisor is responsible for the overall management of their mitigation team for the assigned office. Supervisors must be able to lead a team of technicians through each phase of the mitigation and/or environmental project from the initial stage to completion by providing emergency restoration and disaster recovery services to residential and commercial property owners. Mitigation Supervisors also meet with customers and walk them through the process of mitigation, assess the scope of work as well as supervise, develop, and mentor other technicians working on the job. Interfacing with other departments within the company will be required. This position directly reports to the Mitigation Manager or the Director of Mitigation.

Responsibilities and Duties:

Proven ability to multitask and is detail oriented
Ability to work within a team or independently
Lead a group of 2 or more technicians, providing supervision and direction based on defined job parameters
Effectively assess extent of damage and help with the initial site inspection
Prepare, operate, and track extraction and drying equipment
High level performance of water mitigation, board up, mold remediation, and fire and smoke procedures
Perform and/or direct team to perform necessary tasks to help expedite the completion of mitigation jobs, including but not limited to: Pickup and order materials, performing necessary mitigation at the highest quality while adhering to code regulations and industry standards and demolition; removing carpet, pad, flooring, drywall, insulation, etc. from the job site
Focus and dedication to providing excellent customer service and ensure team provides excellent customer experience and recommend adjustments based on experience to serve in the best interest of the client and company
Maintain regular internal and external communications for purposes of discussing matters relative to project schedules, changes in scope of work, material, and personnel resources to ensure smooth completion of project
Provide daily updates to insurance adjusters, customers, and team
Maintaining a professional, positive attitude and appearance at all times
Maintain a clean, properly stocked, organized truck and maintain all equipment and following up with team to guarantee they do the same
Responsible to report accurate records and complete paperwork for each job
Proactively communicate jobsite conditions and concerns and enforce safety guidelines
Work under time constraints to meet expected timelines
Be able to and/or guide team to complete work orders including but not limited to: measurements, moisture readings, and necessary detailed paperwork and update our industry software
Assist in development of technicians through mentoring, coaching, equipping and encouraging development of skills through feedback and training
Willing and able to be accessible by phone and respond to after-hour/weekend emergencies, as necessary, in the on-call schedule
Out of town/state travel is a possibility

Physical Demands:

Traveling to each job location requires the safe operation of a company vehicle
Ability to lift 75 LBS frequently
Working in confined spaces
Requires bending, squatting, crawling, climbing, reaching, kneeling, lifting, pushing, pulling, crouching, balancing, walking, standing
Due to the nature of the work, the jobs site can often be dirty, possibly cold or wet, and sometimes unsanitary

Qualifications and Skills:

Minimum of 2 years field experience or; IICRC certifications (WRT, ASD, FRST, OR AMRT)
Mitigation and water drying experience preferred
Related experience in Construction, Restoration, Insurance preferred
Basic knowledge of hand tools and their uses
Attire must meet OSHA requirements for the specific job site
Using protection through the use of Personal Protection Equipment (PPE)
Must pass a Fit Test for proper fit of respirator
Comfortable with utilizing company and industry specific programs, software, and applications in accessing and uploading documents, forms, and reports
Ability to effectively teach and contribute to the development of your team of technicians through demonstration, training, and encouraging opportunities for growth
Motivated and organized person with a positive attitude
Personable and professional, whose dedicated to customer service
Team player
Desire to continually learn new things
Able to pass a background check
Able to provide a valid driver's license
Fluent in English