Position Overview
The Logistics Account Manager is responsible for managing and growing customer relationships, driving revenue and freight volume, and ensuring the successful execution of logistics services. This role serves as the primary point of contact for assigned accounts while overseeing daily operations, supporting team performance, and identifying opportunities to expand business. The ideal candidate is proactive, solutions-oriented, highly organized, and committed to delivering exceptional customer service.
Key Responsibilities
- Account Management & Relationship Building: Develop, maintain, and strengthen relationships with assigned customers by understanding their shipping needs, providing proactive support, and serving as a trusted logistics partner.
- Quoting & Logistics Solutions: Manage and prioritize incoming quote requests, ensuring timely responses and competitive pricing. Identify the most effective transportation solutions while recommending additional services, such as cargo insurance, tarping, and specialized equipment, when applicable.
- Sales & Account Growth: Increase freight volume and revenue within existing accounts while identifying and pursuing new business opportunities. Proactively engage customers to understand upcoming projects, anticipate shipping needs, and expand LDI’s role as a preferred transportation provider.
- Customer Service & Communication: Deliver exceptional customer service through clear, timely, and professional communication throughout the shipping process. Maintain consistent follow-up with customers to ensure expectations are met and opportunities for improvement are identified.
- Team Leadership & Operational Oversight: Lead, support, and hold Logistics Coordinators and Trackers accountable for daily execution, shipment coverage, tracking, communication, and on-time performance. Provide guidance, address performance concerns, and promote a collaborative, results-driven team environment.
- Shipment Execution & Issue Resolution: Oversee the successful coordination of shipments from booking through delivery. Proactively identify potential service disruptions, resolve transportation issues, and communicate solutions to customers and internal stakeholders.
- Project Management: Lead customer-specific initiatives, special projects, and operational improvements as assigned. Coordinate resources, establish priorities, and ensure deadlines and customer expectations are consistently met.
