$19-$21/hr DOE
Provide professional, knowledgeable, and friendly customer service to residents and other groups. Represent the service side of the City to provide information and solve minor to difficult complaints or problems, with some assistance from higher level technicians.
Receives direction from the Customer Service Supervisor but may receive direction from higher-level Customer Service Technicians.
ESSENTIAL FUNCTIONS
- Provides professional front desk and telephone assistance to the public. Provides information to the public to answer questions and problems.
- Provides first line phone coverage. Checks and responds to messages and checks that phones are on and off in accordance with business hours.
- Addresses complaints from the public and provides solutions according to policy. Refers escalated complaints to higher level technicians, the supervisor, or the department who may assist them. May research and address complaints.
- Provides information to the public about City services and directs customers to the appropriate department as needed.
- Receives payments and processes cash receipts. Follows procedures and makes cash drops to the Finance department.
- With supervision, assists with setting up water accounts for new residents. Provides contacts and information for setting up other utilities.
- Assists court customers with payments and is responsible for balancing court receipts and closing the drawer with the assistance of the Finance department.
- Tracks scheduling through the office calendar for meeting rooms and employee time-off.
- Assists in collecting all keys and fees associated with the rental of the building.
- Prepares communication materials and notes for the department as needed. May provide support for small to medium projects.
- Assists with tracking supplies and communicates needs for reordering.
- Monitors the cash box and counts total each day to balance and account for City funds.
- Helps staff with small to medium research projects when requested. Takes on additional projects and responsibilities to ensure public needs are being met.
- Receives and posts payments for sale of burial plots and opening/closing fees related to funeral services.
- Assist with Passports as needed.
- Completes small projects and may assist with higher level projects.
- Performs other duties as needed or assigned including support for City Events.
MINIMUM QUALIFICATIONS
Education:
- High School Diploma or equivalent.
Experience:
- Three (3) years’ experience in customer Service and/or general office practices and procedures, PC operation, and various software applications.
OR
- An equivalent combination of education and experience.
Certifications/Licenses:
Additional Requirements:
- Must be at least 18 years old.
- Must possess a valid Utah Driver’s License.
- Must be able to pass a pre-employment drug test, background check, and driving record check.
PREFERRED QUALIFICATIONS
- Experience in local government.
- 2 years’ experience as a Customer Service Technician I, or equivalent.
- Ability to speak and understand Spanish.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to communicate effectively both verbally and in writing in English.
- Competent knowledge of modern office equipment, practices, and procedures.
- Competent in grammar, spelling, and punctuation.
- Ability to use or learn to use any software required; telephone etiquette, various office machines, calculators, copy machines, etc.
- Working knowledge of customer service procedures and legal processes associated with the maintenance of public records and documents.
- Strong interpersonal communication skills.
- Ability to exercise independent judgment and to act resourcefully under varying conditions with supervision.
- Ability to establish and maintain effective working relationships with fellow employees, elected officials, and other agencies of the public.
- Ability to establish and maintain comprehensive records and files.
WORK ENVIRONMENT
- Employee performs in a typical office setting with appropriate climate controls.
- Great mental effort is required daily; moderate mental pressure, and fatigue exist during a normal workday due to moderate exposure to deadlines.
- Tasks require a variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching, talking, hearing, and seeing.
- Rapid work speed required to perform keyboard operations.
- Common eye, hand, finger, leg, and foot dexterity required.
- Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking, and some guided problem solving.
- May be required to lift up to 20 lbs.
- The City may make reasonable accommodations to the work environment and duties for those who qualify under the Americans with Disabilities Act.
BENEFITS
- Medical, dental, and vision insurance; HSA employer contributions; and insurance opt-out option
- Utah Retirement Systems (URS) participating employer, including matching contributions to 401(k) and 457 savings plans
- Paid leave time including vacation, sick, and 13 holidays
- Social Security exempt employer
- Competitive wages based on annual market evaluations
- Tuition reimbursement
- Wellness/volunteer Time
- Gym membership reimbursement
- 9x9 schedule with every other Friday off
DISCLOSURE OF INFORMATION
Associated with this position will be confidential and proprietary information of Herriman City such as financial, litigation, etc. Employee acknowledges that this information will not be shared with others outside the discharge of duties. Confidential and proprietary information shall mean information not generally known to the public.
In the event of a declared emergency or any undeclared emergency or natural disaster that threatens the life, health and/or safety of the public, employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours and performing work significantly different from the employees’ normal work assignments and may continue through the recovery phase of the emergency.
The above information is intended to describe the general nature of this position and is not to be considered an exhaustive statement of duties, responsibilities, requirements or knowledge, skills, and abilities. Herriman City reserves the right to add or change duties at any time and provides for a twelve (12) month probation or evaluation employment period. Changes in employment status during this evaluation period are not subject to cause.
NOTICES
In accordance with Utah Code 71A-2, we provide Veterans’ Preference in the hiring process. Applicants requesting preference must email their DD-214 or other official military service documentation to hr@herriman.gov. Human Resources will review the submitted documentation and note the applicant’s Veterans’ Preference status for consideration during the recruitment process. The organization appreciates the service of all veterans and encourages eligible applicants to apply.
Civil Rights Coordinator: Please feel free to reach out to our Civil Rights Coordinator at any time. HR Manager 801.727.0906.
