IT - Client Project Coordinator

GroupOne IT • Full-time • Folsom, California, United States • $35 - $45 / hour • 1m ago

Looking to join a dynamic IT Company (MSP) with 15 years of consistent growth and investment in the personal development of its team? GroupOne Consulting is looking for an experienced Project Coordinator, with a passion for supporting a team of project engineers in delivering cutting-edge technology projects, to join our Professional Services team.

We offer a fantastic and generous benefit package to our team!

Under general supervision of the COO, the Project Coordinator plays a key role in delivering on our brand when executing Professional Services projects. This position provides support to our Project Engineers and Clients. This role provides resource allocation/scheduling, rescheduling, client coordination and general office administrative support. This position has the primary responsibility of customer service, resource scheduling, work-log quality assurance for our projects, tickets and day-to-day project activities.

Primary Responsibilities

· Participate in project planning meetings and contribute to coordination efforts

· Enter and maintain Work Breakdown Structures (WBS) in project management systems

· Build draft project baseline schedules for review with the Project Engineer

· Assign tasks to internal teams and support schedule tracking & updates

· Communicate with clients to coordinate scheduling and follow-ups for all project-related tasks

· Identify and escalate potential project risks to the Project Engineer

· Assist in resolving project blockers and workflow issues in collaboration with the Project Engineer

· Adjust resource allocation based on project need and established guidelines

· Perform quality assurance checks on project tickets and documentation

· Monitor project hours, budgets and expenditures using internal tools

· Coordinate the project close processes

o Internal project QA

o Internal close meetings

o Client close meetings

· Coordinate Project handoff to the Managed Services team

· Manage equipment and technical tool check-out/check-in process

· Conduct account research and gather relevant project information for the team

· Provide general administrative and project support as needed

· Ensure the confidentiality and security of all client information

· Additional duties as required

Education/Experience

· Bachelor’s degree in any discipline is desirable

· 1 to 5 years Windows experience and 1 to 2 years of customer service experience

· Any equivalent combination of education and experience

Pay: $35.00 - $45.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Are you or have you been an IT Project Coordinator in the past?

Work Location: Hybrid remote in Folsom, CA 95630

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