Home Delivery Dispatcher

Jushi Holdings Inc. • Full-time • Las Vegas, NV, US • $18 / hour • 3d ago

The Cannabis Home Delivery Dispatcher coordinates and monitors all home delivery operations to ensure timely, compliant, and efficient service for medical cannabis patients. This role serves as the communication hub between the retail location, delivery drivers, and patients, ensuring routes are optimized, orders are processed accurately, and all activities followeach stateregulations and company SOPs.

What You Will Do

Delivery Coordination & Oversight
Assign, schedule, and dispatch delivery routes to drivers based on order volume,geographic zones, and driver availability
Track driver locations and delivery progress in real time using dispatch software
Adjust routes as needed to accommodate traffic, weather, and urgent customer/patient needs
Compliance & Documentation
Ensure all orders have complete and accurate delivery manifests in accordance withstateregulations
Monitor that drivers verify valid patient or caregiver ID and active registration before completing deliveries
Maintain delivery logs,state systementries, and other required records for auditing purposes
Communication & Support
Serve as the primary point of contact for drivers during delivery shifts, resolving issues quickly and within policy
Communicate delays, changes, or issues tocustomers/patients in a timely, professional manner
Collaborate with retailand customer carestaff to ensure accurate order staging and timely driver departures
Respond to customer/patient inquirieson delivery via phone, live chat and email
Supports Customer Care overflow calls when volume dictates
Operational Excellence
Monitor inventory movement from retail to delivery in compliance with state transport requirements
Support cash handling compliance, including confirming collection amounts match order totals
Assist with training new drivers on routing, compliance, and customer serviceexpectations

What We Are Looking For

Must beat least 21 years of age
Strong multitasking, organization, and problem-solving skills
Experience with dispatch, logistics, or route coordinationrequired(cannabis industry experience a plus)
Proficient in using routing, GPS, or dispatch software
Comfortable working in a fast-paced environment with strict deadlines
Must be able to work nights, weekends, and some holidays

Key Competencies

Regulatory Compliance:Understands and followsall statemedical cannabis laws and transport rules
Situational Awareness:Makes quick, informed decisions to keep deliveries on track
Clear Communication:Keeps drivers, retail staff, and patients informed at all times
Attention to Detail:Maintains accurate manifests, logs, andstate systemrecords

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.