Who We Are
dotdotdash is a global experience innovation agency that partners with ambitious brands to create distinctive, connected, and impactful experiences at the intersection of culture and technology. We’re part of the TBWA\Worldwide Collective, contributing deep technology-driven experience design to disruptive brand work.
We’re hiring a Senior Project Manager to own the internal engine of a high-volume organic social account. This is a plug-and-play role for someone who already knows the rhythms of community management, quick-turn content, and the full social lifecycle—from brief through production to posting—and who can step in and wrangle internal workflows from day one so that account and creative leads can stay focused on the client and the work.
Role Summary
Reporting into the Director of Program Management and partnering closely with Accounts, Creative, Strategy, Production, and Finance, this role is the operational hub for a fast-moving organic social program. You will own internal process, planning, and coordination across concurrent campaigns and an always-on content calendar, keeping teams synchronized, accountable, and moving. The role is hands-on and adaptive: priorities shift constantly, the team is small, and success depends on someone who can hold structure without rigidity. While the role is internally focused, comfort representing status directly with the client is also expected. There is also a production dimension of the work - asset wrangling, version tracking, and packaging support - where social production skillsets go a long way.
What You’ll Do
Project Delivery & Coordination
- Own end-to-end internal delivery for organic social initiatives, keeping projects on time, on budget, and to a high-quality bar across concurrent campaigns and an always-on content calendar.
- Build and maintain project plans—schedules, resource allocation, dependencies, and risk tracking—across a high volume of deliverables (multiple large and medium campaigns plus supplemental content annually).
- Run internal stat meetings and maintain scheduling, agendas, notes, action items, and follow-through to keep teams accountable.
- Coordinate workflows across Creative, Strategy, and community management, so deliverable expectations and deadlines are consistently met.
- Identify bottlenecks and risks early and drive practical solutions to protect schedule and quality.
- Summarize program health and maintain financial tracking for reporting to the agency and production organization.
Production & Asset Support
- Support packaging and handoff of assets—managing links, tracking versions, and keeping clear visibility into what’s live and what’s still needed.
- Coordinate with Production on quick-turn content and video productions for social, smoothing handoffs across the full social lifecycle.
- Own document and asset organization, version control, and storage so the team can retrieve and reuse work easily.
Budget & Resource Stewardship
- Support job code creation, timesheet integrity, and accurate budget allocation to keep project accounting and profitability tracking clean.
- Monitor hours and resourcing against established budgets and timelines, surfacing scope changes and flagging change orders when requirements shift.
- Partner with Finance on budget hygiene and clear status visibility.
Communication & Continuous Improvement
- Act as the internal communication hub, connecting Account, Strategy, Creative, Finance, and Production so information is shared, documented, and actionable.
- Represent delivery status and next steps clearly; comfort joining client touchpoints to reinforce expectations is a plus.
- Drive process improvement—analyzing workflows for efficiency gains and helping standardize tools and methodologies (the team is moving toward Productive as its delivery platform).
What Success Looks Like
- Work ships to the quality bar the client expects—you protect the standard of the output, balancing scope, timeline, and budget in service of delivering great work, not just hitting the numbers.
- Concurrent campaigns and the content calendar progress against milestones with transparent, low-noise status reporting.
- Account and creative leads are freed to focus on the client and the work because internal process is owned and reliable.
- Risks and bottlenecks are surfaced early and routed to the right owners before they impact delivery.
- Assets, versions, and project documentation are accurate, organized, and easy to retrieve.
- Budgets and hours stay aligned, with scope changes flagged in time to act.
Who You Are
- A strong, delivery-oriented project manager who can step into an active program and own internal process from day one.
- Flexible and adaptive by nature—comfortable with constant change and quick-turn work, with no need for things to be done a single “right” way.
- Low-ego and collaborative; you thrive on a small team and lead through reliability rather than territory.
- Social, clear, and confident in communication, internally and (when needed) with clients.
- Organized and detail-oriented, able to hold clarity across many moving workstreams without losing track of blockers.
Preferred Experience
- 3–5 years of project management experience in an agency environment.
- Experience managing organic social, digital, or marketing projects with multiple concurrent deliverables.
- Familiarity with the full organic social lifecycle—brief, community management, approvals, and posting—and the workflows quick-turn content requires.
- Strong proficiency with project management, scheduling, and budget-tracking tools (currently spreadsheets and Word docs; moving to Productive).
- Demonstrated ability to coordinate across Creative, Strategy, Finance, and Production.
- Strong written and verbal communication skills for documenting and presenting project status.
- Automotive industry experience is a plus.
- Familiarity with video production for social and managing media productions is a plus.
- Client-facing or relationship-management experience is a nice-to-have, not required.
