Router

Zūm • Full-time • Rockford, IL, US • 1m ago

About Zūm

Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX . Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

About The Role

We're seeking an experienced Router to optimize and maintain school bus routes while serving as a critical partner to dispatch and operations teams. This role encompasses route planning, schedule optimization, and cross-functional collaboration to ensure efficient, accurate, and reliable transportation service. You'll work with Zum's routing software, school district partners, and internal teams to design routes that balance on-time performance, efficiency, and student experience. You'll be the analytical problem-solver who ensures every route is optimized and every schedule runs like clockwork.

What Makes You Successful in This Role

You love figuring out how all the pieces fit together, routes, timing, drivers, and students—with a focus on safety, efficiency and a keen eye for detail. You think strategically (knowing that one small route tweak can impact the whole operation), stay flexible when things change on the fly, and take real pride in building routes that actually work in the real world—not just on paper. You understand that safe, efficient routes mean kids get home to their families faster and drivers have better workdays, and that motivates you to continuously improve. You're comfortable diving into data and routing software, but you're equally good at explaining your recommendations to dispatchers and school administrators in a way that makes sense.

Responsibilities

Route Planning & Optimization

Design school bus routes using Zum’s routing software, understanding fleet capacity and logistics constraints, and maximizing efficiency, accuracy, and on-time performance
Critically analyze daily schedules to support on-time performance, efficient routing, and productivity objectives while maintaining positive user experience
Continuously improve routes and communicate adjustments to all stakeholders in a timely manner

Performance Monitoring & Reporting

Run internal reports routinely to check for issues such as conflicts, delays, and inefficiencies, making necessary corrections
Work with operations team to establish and monitor reports measuring operating metrics such as route times and on-time performance
Provide timely feedback to supervisor/manager on issues and recommendations for route improvements and operational efficiency

Operational Support & Collaboration

Work cross-functionally with internal teams and external customer staff to maintain routes during the school year, keeping safety, efficiency and accuracy in mind
Meet with school officials as needed to keep routes current and accurate based on enrollment changes, school schedule updates, and operational needs
Serve as backup to the dispatcher to support daily operations and ensure continuity of service

Qualifications

Basic Qualifications:

High school diploma or equivalent with proficiency in Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
Minimum of two years' experience in education, transportation, logistics, or similar field
Comprehensive knowledge of the local area, including traffic patterns, road restrictions, neighborhoods, and school district geography

Preferred Qualifications

Strong professional communication skills with the ability to interact effectively at all organizational levels, both internally and externally, through verbal and written channels
Excellent organizational skills with attention to detail
Experience working in school bus transportation or a similar operational environment, including routing and dispatching
Ability to adapt quickly and problem solve in a fast-paced, dynamic environment and work effectively under pressure
Knowledge of special education transportation and IEP requirements
Experience working with routing software and GPS systems

$26.44 - $32.25 an hour

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.