Location: Bay Area, California | Majority of Work in the East Bay
Employment Type: Full-time
Schedule: Monday–Friday, 09:00–18:00 local time
Company: Twin Signal, a ZenitechCS company
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About Twin Signal
Twin Signal, a ZenitechCS company, is dedicated to launching new products and expanding into new markets, building on our proven foundation of excellence. For more than 15 years, ZenitechCS has delivered reliable IT solutions to clients across California, USA. Through Twin Signal, we’re extending that legacy with focused AI-first innovation and market expansion.
Our capabilities span end-to-end technology services, including IT Service Management, Software Development, Database Administration, Information Security, Offensive Security, Physical Security Management, Business Intelligence, Computer Networking, and Systems Administration.
Position Overview
We are seeking a reliable and hands-on IT Technician to provide technical support for users, devices, systems, and office infrastructure across the Bay Area, California. This role is ideal for someone who is comfortable troubleshooting hardware, software, networking, and end-user technology issues in an on-site environment.
The IT Technician will support day-to-day IT operations, assist with equipment setup and maintenance, respond to technical requests, and ensure users receive timely and professional support. This is an on-site position.
Key Responsibilities
- Provide on-site IT support for users across the Bay Area, including troubleshooting hardware, software, network, printer, and peripheral issues.
- Set up, configure, deploy, and maintain laptops, desktops, monitors, docking stations, printers, mobile devices, and other IT equipment.
- Assist with onboarding and offboarding activities, including preparing devices, configuring user access, collecting equipment, and supporting account setup.
- Diagnose and resolve issues related to Windows, macOS, Microsoft 365, Google Workspace, VPN, Wi-Fi, endpoint security tools, and common business applications.
- Support basic network troubleshooting, including connectivity issues, routers, switches, access points, cabling, and conference room technology.
- Install, update, and troubleshoot operating systems, drivers, applications, and security patches.
- Maintain accurate records of IT assets, support requests, troubleshooting steps, and completed work.
- Provide professional, customer-focused support to employees, contractors, and stakeholders.
- Travel locally within the Bay Area when on-site support is required.
Secondary Responsibilities
- Assist with monitoring security alerts and triaging events in the SIEM, following established playbooks and escalation procedures.
- Document findings, create/maintain incident tickets, and perform basic investigation steps (log review, IOC checks) to support incident response.
Required Qualifications
- Prior experience in IT support, desktop support, help desk, field technician, or a similar technical support role.
- Strong communication skills and the ability to explain technical issues clearly to non-technical users.
- Must be self-driven and able to work productively in an environment with little oversight and micromanagement. Focused on finding areas of improvement and taking ownership of tasks.
- Ability to work independently, prioritize requests, and respond promptly during business hours.
- Must be based in or near the Bay Area, California, and available for on-site support as needed.
- Reliable transportation for travel to local client or office locations.
Schedule
The IT Technician must be responsive to questions and requests during the following local business hours:
- Monday: 09:00–18:00
- Tuesday: 09:00–18:00
- Wednesday: 09:00–18:00
- Thursday: 09:00–18:00
- Friday: 09:00–18:00
- Saturday: ~
- Sunday: ~
Perks & Benefits
- End of Year Bonus: As performance and company metrics permit.
- Health Insurance: Health insurance will be provided to all eligible staff.
- Dental Insurance: Dental insurance will be provided to all eligible staff.
- Vision Insurance: Vision insurance will be provided to all eligible staff.
- Paid Time Off: We offer a base of 18 days of paid time off in addition to ~12 holidays. Additional time off can be requested as needed.
- Professional Growth: Opportunity to gain exposure to a broad range of IT, networking, systems administration, and cybersecurity environments.
Work Arrangement
This role is primarily on-site as needed across the Bay Area, California. The IT Technician should be available to respond to support requests and travel locally when required.
