Operations Executive (OE) – Chattanooga, TN
Are you a high-speed problem solver who thrives on variety and tactical execution? Join us at Neon Logistics as an Operations Executive in our Chattanooga Office! We are looking for agile, detail-oriented individuals to serve as the "special forces" of our operations floor. At Neon, we don’t just move freight; we provide the speed and reliability that keeps the global supply chain moving.
Do you enjoy a role where no two days are the same? As an Operations Executive, you aren't tied to a single silo. You are our premier "flex support" specialist, stepping in to handle surges in demand and ensuring that our high standards of service never waver, no matter how busy the day gets. If you are a proactive professional who is empowered by high-stakes, fast-paced environments, we want to talk to you.
Are you obsessed with the "details"? Our mission is built on honesty, transparency, and accountability. As an OE, you are the final line of defense in ensuring every shipment is built accurately, every appointment is confirmed, and every customer inquiry is met with a prompt, professional response.
The Role
As an Operations Executive, you will provide critical support across the organization, adapting to the needs of the day to ensure seamless logistics execution. You will be the engine that ensures nothing falls through the cracks during peak demand.
Key Responsibilities:
- Rapid Response & Tender Management: Maintain a relentless focus on speed by responding to Tenders in 15 minutes or less, ensuring we never miss an opportunity to serve our clients.
- Precision Load Building: Translate complex shipment data into accurate system loads, ensuring every detail—from weight to special instructions—is captured perfectly to prevent service failures.
- Tactical Scheduling: Manage the full lifecycle of appointments and confirmations. You will be responsible for the "boots on the ground" coordination that keeps drivers moving and warehouses efficient.
- Digital Hub Management: Act as the master of our customer portals, providing real-time updates and ensuring our digital footprint is as accurate as our physical movement.
- Admin:vLead the charge on POD (Proof of Delivery) collections, ensuring the billing cycle is completed swiftly and accurately.
- End-of-Day Excellence: Conduct rigorous EOD audits of all loads with outstanding appointments to ensure 100% coverage and clarity for the following day’s operations.
- Customer Advocacy: Provide "white-glove" service through prompt acknowledgment of all customer inquiries, serving as a reliable resource for information and issue resolution.
Why Neon?
- Agility & Variety: Launch your career in a role that offers a 360-degree view of the logistics industry by supporting various teams and accounts.
- Dynamic Culture: Work alongside a team that is passionate, competitive, and dedicated.
- Comprehensive Benefits: Access full-range health, dental, and vision insurance, along with 401k options.
- Premier Location: Enjoy our downtown Chattanooga office with a relaxed dress code and a collaborative atmosphere.
- Growth Opportunities: Our in-depth training program is designed to turn high-performance individuals into industry experts.
Requirements
- The "15-Minute Mindset": A proven ability to work with extreme urgency and hit tight deadlines.
- Adaptability: The mental flexibility to jump between different tasks and teams without losing focus or accuracy.
- Technical Proficiency: Comfortable navigating logistics software, customer portals, and internal databases.
- Accountability: A commitment to owning your work from "load build" to "POD collection."
- Communication: Clear, concise, and professional communication skills for both internal teamwork and customer-facing inquiries.
Neon Logistics:Founded in 2017, we are a 3rd Party Logistics company blending exceptional customer care with advanced technology. Our mission is to move essential goods to their destinations while providing a platform for our team members to thrive professionally.
