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System Technician I

First City Credit Union • Full-time • Altadena, CA, US • 2d ago

The System Technician I will assume, but not be limited to, the following responsibilities:

Serve as the first point of contact for IT-related inquiries, incidents, and requests via phone, email, and ticketing system.
Troubleshoot and resolve issues related to workstations, printers, mobile devices, business applications, and basic network connectivity.
Understand department resources for appropriate escalations to Tier 2 and 3 support.
Document all support activity in the IT ticketing system and escalate unresolved issues as appropriate.
Assist with new user onboarding and offboarding, including equipment setup, System software installation, and access provisioning.
Maintain asset inventory and ensure proper tracking of equipment.
Perform routine maintenance tasks such as updates, patching, and antivirus monitoring.
Ensure compliance with IT security policies, especially related to user access, data protection, and secure communication.

The successful candidate will possess the following education, knowledge and skillsets:

Bachelor's degree in Computer Science, Information Systems, or a related field; or equivalent combination of education and experience. Certifications supporting technical skillsets accepted.
2 to 3 years of experience in a Help Desk or IT support role, preferably in a financial or regulated environment.
Basic knowledge of Windows OS, Office 365, Cloud infrastructure and common IT hardware.
Familiarity with Active Directory, remote support tools, and IT Ticketing systems.
Excellent communication and customer service skills.

We Provide Competitive Compensation And Benefits Package That Includes

Medical, dental, and vision insurance
Life insurance
401k Retirement Plan (matching contribution=5%, immediate vesting)
Paid Time Off (PTO)
Paid Holidays
Educational Reimbursement

"Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors."

EOE

Job Posted by ApplicantPro