Onsite (Palo Alto CA)
Job Description: Help Desk/Support Engineer - Contract (Onsite, Palo Alto HQ)
Role Summary
This is an
onsite contract role based at
Rubrik's Palo Alto Headquarters. The
Help Desk/Support Engineer is responsible for the design, implementation, and
ongoing management of the organization s device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and "zero-touch" experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment
- Apple (macOS & iOS): Jamf Pro
- Windows & Android: Microsoft Intune / Endpoint Manager
- Virtual Desktop: Amazon WorkSpaces (AWS)
- Scripting: PowerShell, Bash, Python
Key Responsibilities
- Unified Endpoint Management (UEM)
- Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
- Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
- Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices. Manage configuration profiles, policies, and patch management.
- Windows & Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
- Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
- Virtual Desktop Infrastructure (VDI)
- Administer and optimize Amazon WorkSpaces.
- Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
- Troubleshoot connectivity and performance issues within the AWS ecosystem.
- Automation & Engineering
- Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
- Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
- Implement automated reporting for hardware inventory, license compliance, and security auditing.
- Security & Compliance
- Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
- Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications
- Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
- Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
- Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
- VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
- BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
- Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
- Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education & Certifications
- Bachelor s degree in Computer Science, IT, or equivalent professional experience.
- Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
