- Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktop
software/ applications
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop ,
Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized
peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune
(MDM
- To follow and execute instructions provided by Subject Matter Experts
- Provide L1 support for AV equipment including meeting room displays, projectors, cameras,
microphones, speakers, and control panels
- Provide onsite hand and eye support to Client / Customer Install, upgrade, support and
troubleshooting of devices in Network and Compute environment
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or
permanent fixes with the aim of restoring service to the customer as soon as possible; escalating
incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To maintain a first class level of customer service ensuring that all customers are treated
efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with
technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain and publish relevant support documentation in order to assist all End Users
with the quick resolution of their incidents and service requests and enable users to become more
self-sufficient
- Be willing to attend training as necessary to keep up to date with the latest technology and
internal system processes
- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per client / customer requirement
- Any other tasks as assigned and within the skillset of the person
Skills: hands & feet support,desktop support / it support engineer,data center & infrastructure,networking basics:,office 365 support,imac (install, move, add, change),l1 network troubleshooting,hardware troubleshooting,cabling: sfp, fiber, ethernet, patching, labeling,rack and stack / server mounting,dc operations (compute, storage, backup),asset management / it inventory
