Company Description
Pax & Beneficia is a specialty coffee brand based in Dallas–Fort Worth, with 8 cafe locations (a 9th opening soon), an in-house syrup line, catering, and e-commerce. We're building something rooted in the connecting people through our offerings, where excellence in coffee is the foundation for meaningful experiences. As we continue to grow, we're looking for operators who care as much about the details as they do about the people behind them.
Role Description
This is a full-time Operations Manager role responsible for translating Pax & Beneficia's standards of craft and hospitality into consistent execution across every location. Reporting to the Head of Operations, you'll oversee the day-to-day systems that keep our cafes running — logistics, inventory, supply chain, quality, and team performance — while partnering with store-level leadership to drive continuous improvement.
What You'll Own in Your First 90 Days
- Complete site visits to every Pax location and document gaps against brand and operational standards
- Establish a weekly operations cadence with cafe managers, assistant managers, and shift leads
- Deliver the first consolidated sales, labor, and COGS variance report across all locations
- Identify the top three operational priorities and draft an execution plan with the Head of Operations
- Begin developing or refining SOPs in the highest-impact areas
Location & Travel
Based in Dallas–Fort Worth with regular travel to cafe locations multiple times per week.
Compensation
Base salary range: $65,000–$75,000, commensurate with experience. This role is also eligible for a performance-based bonus tied to operational metrics across locations including labor, COGS, quality standards, and team performance. Benefits include health insurance, paid time off, and more specialty coffee than any reasonable person should drink.
Responsibilities include
- Conducting meetings with managers, assistant managers, and shift leads
- Reviewing sales, labor, & COGS reporting for each location
- Conducting site visits to ensure standards are met
- Developing SOPs, guides, training manuals
- Managing vendor and supplier relationships across food, dairy, packaging, and coffee
- Overseeing inventory and ordering workflows across all locations
- Partnering on hiring, onboarding, and labor scheduling standards
- Reviewing budget variance and location-level P&L with Finance
- Supporting new location openings (buildout, equipment, staffing, soft launch)
- Ensuring food safety, health code, and compliance standards across all sites
- Managing equipment maintenance schedules and repair vendor relationships
- Leading operational cadences (weekly ops meetings, monthly location reviews)
Qualifications
- Proficiency in operations management, logistics, and supply chain management
- Strong organizational, planning, and project management skills
- Leadership abilities to manage and collaborate with cross-functional teams
- Analytical and problem-solving skills for process improvement
- Excellent communication skills, both written and verbal
- 3+ years managing multi-unit food & beverage or specialty retail operations
- Bachelor’s degree in Business Administration, Operations Management, or related field preferred
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