Job Title: Dispatcher
Company: Loenbro, LLC
Business Unit/Department: Loenbro West
Location: Dickinson, ND
Reports to: Project Manager / Area Manager / Regional Manager
Employment Type: Full Time
FLSA Classification: Non-Exempt
About Loenbro
Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries, and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.
At Loenbro, we don’t just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.
Job Summary
We are seeking an experienced Dispatcher who will maintain a high level of customer service while dispatching technicians and crews to jobsites. Tracking personnel and equipment effectively and efficiently contribute to greater productivity. This position would require the dispatcher to be on call 24/7 during their on days. They would work ten on, four off, and the four off would be a 4-day weekend, Friday-Monday.
Essential Job Responsibilities
- Schedule or dispatch workers or work crews to appropriate locations, according to customer requests, specifications, or needs.
- Coordinating with office personnel to ensure prompt and accurate invoicing of jobs completed.
- Communication with technicians to schedule return services.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Make sure all field personnel are dispatched efficiently and correctly.
- Ability to analyze dispatch situations and react with prompt decisions that result in a high level of company efficiency on own with limited or no supervision.
- Constantly monitoring the dispatch board for future situations or changes in the schedule for the day.
- Look ahead to next day to verify all technicians have their first call scheduled and print all work orders for the following day for each technician.
Required
Minimum Qualifications
- High School education or equivalent.
- Minimum of 3-5 years of customer service, dispatch, and/or clerical experience.
- Efficient with multi-line phone system
- Ability to prioritize workflow and organize diverse material and ability to manage multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.
Preferred
- Above average people skills and ability to deal effectively with people at all levels of the company with limited supervision or guidance.
- Effective oral and written communication skills.
- Good organizational skills and ability to prioritize work.
- Must be a team player.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- Comply with all company policies and procedures.
- Occasionally you may need to kneel, reach, or stoop.
- Climbing up and down stairs and ladders to both get in and out of trenches and up to elevated platforms (scaffolding at significant heights).
- If driving is required, valid driver license and proof of insurability are required. All drivers are subject to a DMV background records search.
Essential Requirements
- Standing
- Sit, stoop, crawl, and kneel.
- Use of respirator if position requires.
- Driving if required to travel.
- Walking on uneven terrain, with an average of two miles per day
This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.
Benefits
Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO)
- Life and disability insurance
- Professional development and training opportunities
- Employee assistance program (EAP)
Benefits eligibility may vary based on employment classification and hours worked.
Guided By Core Values (LEAD), Grounded In Grit And a Commitment To Excellence, Loenbro Betters Our Families, Customers, And Local Communities. If You Are Ready To Be Part Of a Company That LEADS By
- Living with Integrity
- Exceeding Expectations
- Acting with Urgency
- Delivering Excellence
…we want to hear from you.
Loenbro is an Equal Opportunity Employer
