Agency Overview
Agency EA is a 100% employee-owned creative group dedicated to crafting meaningful and immersive brand experiences. As the parent company to Agency EA, its flagship agency, Agency EA combines over 25 years of industry expertise across experiential marketing, event production, and digital strategy to deliver transformative solutions. Rooted in innovation and storytelling, Agency EA empowers brands to connect with their audiences in dynamic and impactful ways — setting the standard for excellence in multi-sensory experiences that drive engagement, foster brand loyalty, and deliver measurable results.
We are looking for dreamers and doers who have the passion to champion big ideas and the talent to bring them to life. A place of acceptance and open dialogue, we strive to foster a culture where differences are not just valued, but celebrated. Come do your best and be your best in a casual yet vibrant workplace where we prioritize professional and personal growth, commit to causes we believe in, and ensure a diverse and inclusive community.
Position Overview
The IT Associate is a key driver in scaling, optimizing, and maintaining Agency EA’s technological backbone. Acting as the primary bridge between technical infrastructure and department needs, you will provide high-quality technical support while managing internal processes and IT resources. This role requires a proactive troubleshooter who can manage a high-volume IT helpdesk and identify long-term improvements to improve our operational efficiency.
Responsibilities
- Helpdesk Management: Serve as the primary point of contact for requests and technical support, resolving tickets related to hardware, software/SaaS platform, and networking to ensure a seamless user experience.
- Employee Onboarding/Offboarding: Lead the onboarding and offboarding process, ensuring employees are correctly provisioned or de-provisioned with necessary hardware, software/platform, and access.
- Incident Response: Respond to IT incidents in a fast-paced environment, effectively prioritizing tasks to minimize business downtime.
- Workstation Management: Utilize Mobile Device Management (MDM) solutions (e.g., Kandji/Iru) to maintain workstations, enforce configurations, and deploy apps + security policies across a macOS and Windows fleet.
- Network Maintenance: Assist with the development and maintenance of local networks (Cisco Meraki, Ubiquiti) to ensure reliable connectivity and optimized speeds.
- Cybersecurity + Data protection: Ensure the security and privacy of network, computer systems, and SaaS platforms in accordance with industry standards and data compliance.
- Documentation: Maintain, develop, and oversee comprehensive documentation for procedural resources (e.g., IT workflows, network maps, systems) to various IT trackers (hardware, platform/software, and licensing, etc)
- Administrative Oversight: Manage vendor orders, build IT training resources, send out company-wide communication, and general IT administrative tasks
- IT Initiatives: Assist with various IT projects throughout the year
- Additional responsibilities as needed
Qualifications
- Education/Experience: Bachelor’s degree in an IT-related field or equivalent IT-experience required.
Strong understanding of the following:
- SaaS Platforms: Comprehensive experience with cloud-based productivity suites, primarily Google Workspace and Microsoft 365
- Operating Systems: Mac/Windows OS
- Networking: Cisco Meraki and Ubiquiti (e.g., Firewall, Switches, Access Points, Printers, etc)
- Security: Barracuda Email Security, SecureEdge, and SentinelOne
- Cloud Storage: Google Drive, Dropbox, Egnyte, Box, etc
- Video Conferencing Platforms: Google Meets, Zoom, WebEx, Microsoft Teams, etc
- MDM Tools: Iru (formerly known as Kandji)
- IT Standards: Understanding of IT protocol, standards, and best practices (e.g., ITIL, TCP/IP, DNS, NIST, CIS, etc)
Soft Skills: Strong written, oral communication, and organizational skills. Strategic and critical thinker. Must enjoy working and collaborating with teams. Agency experience is preferred, but not mandatory.
Salary Range (based on experience): $60,000 - $75,000
