Disaster Case Mgmt. Supervisor

CORE Community Organized Relief Effort • Full-time • Los Angeles, California, United States • $83,554 / year • 1m ago

This position provides management and direct oversight of up to 8 disaster case managers, ensuring optimal services are provided to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services. Ensures contract goals and outcomes are met.

Responsible for the day-to-day management and implementation of disaster case management program including tracking, reports, outreach and staff supervision.
Provides training and supervision to staff; helps to determine the urgency of cases and make recommendations regarding what action should be taken.
Meets individually with each case manager at least weekly and provides technical support and mentoring.
Provides direct services to clients on complex cases and as otherwise needed.
Assures that comprehensive case files, records, charts and other documents are maintained in all case records and web-based disaster case management database and conduct weekly reviews.
Works with the Area Manager to identify disaster survivor trends, gaps in service, training needs and necessary outreach.
Work closely with program staff to provide a continuum of services
Adhere to all program guidelines, policies, protocols and workflows
Update and shares community resources with program staff
Other duties as assigned

Scope and Travel

Travel within Los Angeles County, including to CORE’s headquarters in the City of Los Angeles’ Chinatown District and Rebuild Hub in Altadena.

Qualifications

Master's degree in social work preferred. A graduate degree in a related field will be considered with related Case Management experience as will a bachelor's degree with relevant experience.
Relevant and equivalent professional experience in lieu of university-level credentials will also be considered.

Experience

Minimum 3 years' experience in case management, preferably in the public or non-profit sector
Demonstrated experience working families from diverse age, cultural, ethnic and socioeconomic backgrounds
Demonstrated experience with data management and coordination
Demonstrated experience in identifying and developing partnerships with organizations to meet needs of clients
Demonstrated experience in health and/or nutrition programs a plus.
Previous disaster experience strongly preferred
Supervisory experience required.

Skills and Competencies

Demonstrated leadership abilities
Ability to empathize and establish supportive rapport with clients while maintaining professional boundaries
Excellent written and verbal communication skills
Proficient in MS Office applications and referral platforms
Flexible and adaptive to a frequently changing environment
Close attention to detail and a high level of accuracy
Experience working with FEMA Individual Assistance programs highly preferred
Bilingual in English and Spanish or another language highly preferred

In accordance with CA law, the expected pay range for this CA position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Clear pre-employment background check requirements, including local, state, and national criminal records checks, sex offender registries, employment, education verifications and child abuse registry check (if required by state regulations) are required post job offer and prior to employment.

Safeguarding
CORE is committed to keeping children and vulnerable individuals safe and has a Zero Tolerance policy for sexual exploitation and abuse. Every CORE employee, consultant and volunteer is bound by CORE’s Code of Conduct and Safeguarding Policy. By applying for this position, an applicant confirms that they have not previously violated an employer’s safeguarding, sexual misconduct, (child) sexual exploitation and abuse, or human trafficking policy.